Assistant Community Manager

RPM Living • Plantation, FL

12d • Onsite

About The Position

The Assistant Community Manager supports the operation and visibility of an apartment community by welcoming and qualifying prospects, assisting with applications and deposits, processing leases and renewals, preparing apartments for move-ins, and coordinating resident move-outs. The role manages rental collections, enforces lease terms, tracks fees, and follows eviction procedures when necessary. It also promotes resident satisfaction and retention by responding to residents’ concerns and service requests, conducts market research and outreach marketing, and helps maintain the property’s social media presence. The position is based on site, includes time outdoors and exposure to the elements, and requires a flexible schedule that may include weekdays, nights, and weekends as business needs require.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Knowledge of Microsoft Office Suite and project management.
• Ability to sit for extended periods while working at a desk, if required.
• Ability to climb stairs, if required.
• Ability to read documents, computer screens, and data.
• Ability to hear and understand verbal communications in person, over the phone, or by computer.
• Ability to occasionally lift or carry items such as files or office supplies weighing up to 20 pounds.
• Ability to operate a computer, keyboard, mouse, and other office equipment.
• Ability to work a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as business needs require.
• Ability to spend time outside with exposure to the elements and potentially work in confined spaces, at heights, and in potentially hazardous areas.

Nice To Haves

• A background in accounting combined with customer service.
• A valid driver’s license.

Responsibilities

• Greet and qualify prospects professionally using guest cards in the Lead Management Software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager’s approval; and follow up with applicants.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, and handle move-outs according to lease terms, applying fees when necessary.
• Keep property management software updated with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or equivalent as needed.
• Help maintain an active and effective social media presence for the property to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging initiatives and multiple Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED