Assistant Community Manager

RPM Living • Nashville, TN

4d • Onsite

About The Position

The Assistant Community Manager greets and qualifies prospects, assists with applications and deposits, manages leasing and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through communication and social media. The role processes applications and supporting checks for Community Manager approval, maintains availability and property records, prepares apartments and paperwork for move-ins and move-outs, and supports resident retention by resolving service issues. It is based on site, includes time outdoors, and requires a flexible schedule that may include weekdays, nights, and weekends as business needs require. This job title is also associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Proficiency with Microsoft Office Suite and Project Management.
• Ability to work a flexible schedule, including weekdays, nights, and weekends (including Saturdays and Sundays) as needed.
• Ability to sit for extended periods while working at a desk, climb stairs, read documents and computer screens, hear and understand verbal communications in person and remotely, occasionally lift or carry items weighing up to 20 pounds, and operate a computer, keyboard, mouse, and other office equipment.

Nice To Haves

• Background in accounting combined with customer service is preferred.
• A valid driver’s license is preferred; candidates without one will be provided a liability waiver.

Responsibilities

• Greet and professionally qualify prospects using guest cards in Lead Management Software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit them for the Community Manager's approval; and follow up with applicants.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement.
• Complete necessary paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with robust company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging (DEIB) initiatives and multiple Employee Resource Groups (ERG).
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED