Assistant Community Manager

Avanath•Suisun City, CA

9h•$25 - $27•Onsite

About The Position

The Assistant Community Manager assists with the Community Manager’s operational duties, including reporting, rent processing, leasing, marketing, and overseeing the community and associates when the Community Manager is absent. The role requires professionalism, positive engagement with residents and staff, strong customer service, and relationship-building with residents, vendor partners, regulatory contacts, and social services partners. The position supports resident satisfaction and retention, property finances and rent collection, leasing, compliance, property inspections, and staff leadership. The Assistant Community Manager also helps ensure that property operations comply with company policies, Fair Housing requirements, the Americans with Disabilities Act, and other laws applicable to the apartment industry. This position is classified as essential staff and is expected to report to work and follow safety and business protocols.

Requirements

At least 2 years of experience as an Assistant Community Manager.
Knowledge of LIHTC/Tax Credit programs.
Excellent communication skills and strong dedication to customer service.
A solid track record of bookkeeping and rent collection.
Thorough understanding of landlord/tenant law.
Strong understanding of Fair Housing laws.
Superior interpersonal skills, including the ability to work well with diverse personalities, tact, maturity, and flexibility.
Resourcefulness and organization.
Computer knowledge, including Windows, Word, Excel, the internet, and email.
Working knowledge of Yardi Voyager Property Management software.

Responsibilities

Provide A+ customer service and respond to resident complaints, questions, and requests in a timely manner, taking appropriate action to resolve service issues.
Promote resident satisfaction and retention and serve as a resource for residents on matters affecting community living and timely rent payments.
Organize and execute resident appreciation and retention events.
Maintain a secure, confidential file for each resident.
Answer phones, greet walk-in visitors, and handle foot traffic.
Assist with leasing duties, including touring prospective residents.
Collect, post, and deposit rents, security deposits, and other community income.
Review resident files and ledger records to determine unpaid balances and late fees; communicate outstanding balances, pursue delinquent payments, and enforce lease agreements.
Assist with monthly projection reporting; inspect vacancies, make-ready apartments, and models; and inspect the property for policy violations, needed repairs, and landscaping conditions.
Meet regularly with the Community Manager and Regional Manager to discuss community performance.
Oversee property operations and staff when the Community Manager is absent.
Support Leasing Consultants and ensure Fair Housing guidelines are followed during leasing.
Manage compliance file maintenance, where applicable, under the direction of the Compliance department and Community Manager.
Conduct business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, and other laws pertaining to the apartment industry.
Follow established eviction procedures, including proper notice requirements and representing the property as required in court hearings and eviction proceedings.
Perform other duties as assigned by the Community Manager.