Assistant Community Manager

Morgan Group•San Antonio, TX

About The Position

The Assistant Community Manager assists the Community Manager with the day-to-day operations of a multifamily community, supporting professional team performance, resident relations, service operations, bookkeeping and rent collection, compliance, and marketing and leasing. The role helps ensure the community operates according to MORGAN’s policies, procedures, and standards, and may supervise the leasing team when the Community Manager is absent. The position also performs Leasing Consultant duties as business needs dictate and may require overtime to meet customer-service standards. The work involves frequent interaction with residents, prospects, team members, vendors, and corporate staff; use of computers and property-management technology; and regular community inspections and apartment showings. The position is primarily indoors, with frequent outdoor work in varied weather conditions, occasional exposure to paint fumes and similar materials, and physical tasks such as standing, climbing stairs, bending, reaching, and lifting or carrying supplies. Reasonable accommodations may be available.

Requirements

Ability to read, write, and understand English.
Ability to organize, prioritize, and complete multiple tasks concurrently in a dynamic work environment.
Ability to shift attention between duties and adapt to changing business needs with minimal notice.
Ability to maintain concentration, accuracy, and productivity amid frequent interruptions.
Ability to make sound business decisions and exercise independent judgment in a timely manner.
Ability to communicate effectively in person, by telephone, and in writing with residents, prospects, team members, vendors, and other stakeholders.
Ability to use computer systems, property-management software, email, and other technology platforms while managing multiple priorities.
Valid driver’s license, insurance, and car registration if driving for business purposes.
Ability to perform the described essential functions with or without reasonable accommodation.

Responsibilities

Assist the Community Manager with day-to-day community operations and uphold MORGAN’s policies, procedures, manuals, and Team Member Handbook.
Maintain a professional, clean, uncluttered, and adequately staffed office.
Maintain confidential resident and office files in paper and electronic formats according to MORGAN standards.
Coordinate with maintenance staff about service requests, community maintenance, and cleanliness.
Safeguard community funds and ensure receipts are deposited and entered into the system according to MORGAN standards.
Supervise the leasing team when the Community Manager is absent and perform Leasing Consultant duties as business needs require.
Meet training requirements for the position.
Promote excellent resident relations, respond promptly to comments and complaints, and ensure team members interact professionally and follow non-fraternization standards.
Prepare move-in paperwork, keys, and remotes; inspect apartments before move-in; maintain the resident renewal program; and foster a sense of community.
Monitor timely completion of service requests and inspect market-ready apartments to support quick turn times and MORGAN standards.
Monitor utility bills and report discrepancies to the Community Manager.
Submit payables to accounting, assist with monthly financial preparation, and collect rent on time under lease terms.
Ensure compliance with community policies and lease agreements, respond to violations, communicate with residents, and take appropriate legal action when necessary.
Assess apartment condition at move-out, arrange timely final account statements, charge applicable damages and fees, and refer accounts to collections when appropriate.
Monitor compliance with Fair Housing and ADA laws.
Assist the Community Manager with community marketing by understanding the submarket, competing properties, rents, specials, occupancy, and management companies.
Supervise leasing tours and closing techniques, monitor lead follow-up, and ensure team members adhere to fair housing standards.
Work overtime as necessary to meet MORGAN customer-service standards.
Perform other tasks assigned by the supervisor.

Benefits

Advancement opportunities
Training
Low-cost medical, dental, and vision coverage
Flexible Spending Accounts for medical, limited-purpose, and dependent-care expenses
Health Savings Account
Voluntary life insurance
Long-term disability insurance
Company-paid life insurance
Company-paid short-term disability insurance
401(k) Traditional and Roth plans with company match
Employee Assistance Program
Paid time off, including vacation, sick time, floating holiday, bereavement leave, and holidays
Referral bonus program
Leasing commissions, renewal commissions, and quarterly bonus program