Assistant Community Manager

RPM Living • Dallas, TX

5d • Onsite

About The Position

The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media. The role assists prospects with applications and deposits, maintains availability and applicant records, supports apartment showings and move-ins, and keeps property management software up to date. It also responds to resident concerns, conducts market research, and supports outreach marketing and the property's social media presence.

This onsite role requires time outdoors and a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed to meet business needs. The position may involve working in confined spaces, at heights, and in potentially hazardous areas. Related job titles include Assistant Manager, Assistant Property Manager, and Assistant Business Manager.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Knowledge of Microsoft Office Suite and project management.
• Ability to work a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
• Ability to sit for extended periods, climb stairs, read documents and computer screens, hear and understand verbal communications in person and over the phone or computer, operate a computer and other office equipment, and occasionally lift or carry items weighing up to 20 pounds.
• A background check is required as applicable under local, state, and federal requirements.

Nice To Haves

• Background in accounting combined with customer service experience.
• Valid driver's license; candidates without one will be provided a liability waiver.

Responsibilities

• Greet and qualify prospects professionally using guest cards in Lead Management Software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager's approval; and follow up with applicants about their status.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED