Assistant Community Manager

Hawthorne Residential Partners•Port Orange, FL

12d

About The Position

The Assistant Community Manager supports the community’s day-to-day operations, including leasing, resident relations, rent collection, renewals, and administrative and financial tasks. Working closely with the Community Manager, this role helps keep operations running smoothly, resolves resident concerns, and supports the team and community. The Assistant Community Manager may lead the team in the Community Manager’s absence. The role includes conducting property tours, responding to prospective residents, processing lease documents, supporting occupancy and retention goals, and creating social media content. It also involves maintaining welcoming office, amenity, and common areas; processing payments; monitoring delinquencies; reviewing ledgers; and assisting with financial reporting. The leasing office is open Monday through Friday, 9:00 AM–6:00 PM, and Saturday, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or community needs. Compensation includes hourly pay, monthly leasing and renewal commissions, and quarterly performance bonuses.

Requirements

High school diploma or GED equivalent.
Valid driver’s license.
Positive, enthusiastic, and driven approach to day-to-day operations.
Ability to interpret financial reports and make informed decisions while considering budget constraints.
Ability to resolve resident conflicts and disputes confidently and professionally.
Commitment to customer-focused service and the company’s culture of kindness, community, and connection.
Problem-solving skills to identify challenges and deliver effective, efficient solutions.

Nice To Haves

Two years of property management experience preferred.
Six months of previous assistant community manager experience preferred.
Certified Apartment Leasing Professional (CALP) accreditation is a plus.

Responsibilities

Conduct tours, respond to leads, and guide prospective residents through the leasing process.
Identify prospects’ needs, showcase available homes, and invite prospects to join the community.
Ensure lease applications, renewals, and related documents are completed accurately and on time.
Support occupancy goals through leasing performance and resident retention.
Create and manage community social media content, including highlighting resident events and promoting engagement.
Maintain clean, welcoming office, amenity, and common areas.
Oversee rent collection, check scanning, and payment posting.
Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed.
Conduct regular ledger reviews to verify billing, payment applications, and account accuracy.
Assist with financial reporting and documentation for the Community Manager and regional leadership.
Lead in the Community Manager’s absence to maintain continuity and team momentum.
Support a positive and productive work environment through clear communication and goal-setting.
Help prioritize daily tasks to support smooth operations and excellent resident service.
Respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through.

Benefits

Eligible for monthly leasing and renewal commissions and quarterly performance bonuses, in addition to hourly compensation.
Career Path Program and support from the Learning and Development team for career growth.
Free dental insurance.
Medical and vision coverage plans.
Health and wellness incentives.
401(k) retirement match program.
Paid time off, including the employee’s birthday.
Paid sick time off.
Pet insurance plans.
Paid maternity, paternity, and adoption leave options.
Telehealth access to doctors 24/7/365.
Company-paid life insurance.
Retirement planning.