Assistant Community Manager

The REMM Group•Anaheim, CA

3d•$25 - $26

About The Position

The REMM Group is seeking a bilingual Assistant Community Manager to support two communities in Anaheim and Garden Grove, California. The role assists the Business Manager with overall community operations, physical asset maintenance, financial performance, lease administration, rent collection, resident relations, and administrative responsibilities. The position also involves leading and developing the team, supporting client satisfaction and retention, and helping ensure the communities meet operational, financial, business, and appearance standards. The Assistant Community Manager works Monday through Friday, 8:00 a.m. to 5:00 p.m. The posting states that no housing discount is available. Candidates must be bilingual in English and Spanish and have multifamily property management and rent collection experience. Yardi knowledge is required in the description; proficiency with Yardi and RentCafe is listed as preferred in the qualifications.

Requirements

At least two years of experience in multifamily property management or related business operations.
At least three years of supervisory experience in property management or related business operations.
Operational skills that include budgeting, sales, and marketing.
Bilingual in English and Spanish.
Reliable transportation.
Excellent customer service skills and the ability to build rapport and resolve tenant concerns effectively.
Strong organizational and time-management skills, including the ability to prioritize tasks and meet deadlines.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.

Nice To Haves

Proficiency with Yardi and RentCafe software.

Responsibilities

Assist the Business Manager with all aspects of community operations, including lease administration, rent collection, move-in and move-out processes, and administrative responsibilities.
Manage tenant relations by responding to inquiries, resolving maintenance requests, and enforcing lease policies professionally and courteously.
Conduct property tours, screen prospective tenants, and process rental applications using Yardi Voyager or RentCafe.
Maintain accurate resident records and financial reports using property management software.
Coordinate with vendors and service providers to ensure maintenance requests are completed promptly.
Conduct routine property inspections and report maintenance needs.
Market vacant units and contribute to marketing strategies.
Provide leadership to the team, with an emphasis on team development.
Promote client satisfaction and retention.
Help ensure the community achieves established operational, financial, and business performance goals.
Ensure the properties’ appearance and physical condition meet company standards.
Communicate with residents about maintenance requests, community activities and procedures, resident relations, move-out security deposit allocations, and conflict resolution.
Collect and securely deposit outstanding monies owed to the community in a timely manner.
Process pay-or-quit notices, contact residents regarding delinquencies, and prepare and submit files to the legal department.
Represent the organization as an owner’s agent in court-related matters when required.

Benefits

Medical, dental, and vision insurance.
PTO and sick time off.
Holiday pay.
401(k) benefits.
Group life insurance and long-term and short-term disability coverage, with up to $50,000 of coverage.
Opportunities for growth and advancement.
Competitive pay, including commissions.
Work-life balance.
Referral bonuses, including a $500 bonus for hires made through employee referrals.
Corporate shopping, appliance, and lifestyle discounts.