Assistant Community Manager

The Morgan Group•San Antonio, TX

About The Position

The Assistant Community Manager supports the Community Manager with the day-to-day operation of a multifamily residential community. The role helps maintain professional property operations, resident relations, service-team performance, bookkeeping and rent collection, and community marketing. The Assistant Community Manager may supervise the leasing team when the Community Manager is absent and performs Leasing Consultant duties as business needs require. The position requires regular communication with residents, prospects, team members, vendors, and corporate staff; use of computer systems and property-management software; and the ability to manage changing priorities and interruptions. Work takes place indoors and outdoors in varying weather, with occasional exposure to paint fumes, solvents, or adhesives. The role includes frequent standing and movement around the community, inspecting and showing apartments, some lifting and carrying, and business driving when needed. Overtime may be necessary to meet customer-service standards.

Requirements

Ability to read, write, and understand English.
Valid driver’s license, insurance, and car registration if driving for business purposes.
Ability to organize, prioritize, and complete multiple tasks concurrently in a dynamic work environment.
Ability to shift attention between duties and adapt to changing business needs with minimal notice.
Ability to maintain concentration, accuracy, and productivity while experiencing frequent interruptions.
Ability to make sound business decisions and exercise independent judgment in a timely manner.
Ability to communicate effectively in person, by telephone, and in writing with residents, prospects, team members, vendors, and other stakeholders.
Ability to use computer systems, property-management software, email, and other technology platforms while managing multiple priorities.
Ability to meet the listed physical demands, with or without reasonable accommodation.

Responsibilities

Assist the Community Manager with day-to-day community operations and maintain a professional, clean, organized, and adequately staffed office.
Follow Morgan’s leasing and marketing, management and operations, maintenance, emergency-procedure, and team-member policies and manuals.
Maintain confidential and secure paper and electronic office and resident files.
Coordinate with maintenance staff about service requests, community maintenance, and cleanliness.
Safeguard community funds and ensure they are deposited and recorded according to company standards.
Supervise the leasing team when the Community Manager is absent and complete Leasing Consultant duties as business needs dictate.
Comply with required training.
Respond promptly to resident comments and complaints and promote professional, friendly resident service.
Prepare move-in paperwork, keys, and remotes; inspect apartments before move-in; maintain the resident renewal program; and foster a sense of community.
Monitor service-request completion and inspect market-ready apartments to support timely turns and company standards.
Monitor utility bills and report discrepancies to the Community Manager.
Submit payables, assist with monthly financial preparation, and collect rent in accordance with lease contracts.
Enforce community policies and lease agreements, respond to violations, communicate with residents, and take appropriate legal action when necessary.
Assess apartment condition at move-out, arrange final account statements, charge for damages and fees when appropriate, and send accounts to collections promptly.
Monitor compliance with Fair Housing and ADA laws.
Assist with community marketing by understanding the local submarket and competing properties, rents, specials, occupancy, and management companies.
Supervise leasing tours and closing techniques, monitor lead follow-up, and ensure team adherence to fair housing standards.
Work overtime as necessary to meet Morgan’s customer-service standards.
Complete other tasks assigned by the supervisor.

Benefits

Advancement opportunities
Training
Low-cost medical insurance
Dental insurance
Vision insurance
Flexible Spending Accounts for medical, limited-purpose, and dependent care
Health Savings Account
Voluntary life insurance
Long-term disability insurance
Company-paid life insurance
Company-paid short-term disability insurance
401(k) traditional and Roth plans with company match
Employee Assistance Program
Paid time off, including vacation, sick leave, floating holiday, bereavement leave, and a holiday schedule
Referral bonus program
Leasing commissions
Renewal commissions
Quarterly bonus program