Assistant Community Manager

RPM Living • Jackson, WY

11d • Onsite

About The Position

The Assistant Community Manager greets and qualifies prospective residents, assists with applications and deposits, and manages leasing activities from apartment tours through move-in. The role processes applications and verifies credit and rental history for the Community Manager’s approval, maintains availability and property-management records, and manages lease renewals, move-outs, rent collections, fees, and eviction procedures.

The position also supports resident satisfaction and retention by responding to questions, complaints, and service requests. It conducts market research and outreach marketing, helps maintain the property’s social media presence, and completes required leasing and move-in/move-out paperwork. This onsite role requires a flexible schedule that may include weekdays, nights, and weekends as needed.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Knowledge or experience with Microsoft Office Suite and project management.
• Ability to work a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
• Ability to sit for extended periods, climb stairs, read documents and computer screens, hear and understand verbal communications, and operate a computer and other office equipment.
• May occasionally need to lift or carry items such as files or office supplies weighing up to 20 pounds.

Nice To Haves

• A background in accounting combined with customer service experience.
• A valid driver’s license.

Responsibilities

• Greet and professionally qualify prospects using guest cards in Lead Management Software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an updated availability report and process applications, including credit checks and rental-history verification; submit applications for the Community Manager’s approval and follow up with applicants.
• Show apartments, close leases, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property-management software with move-in, move-out, and renewal information.
• Manage rent collections, enforce lease terms, track fees, and initiate evictions when needed.
• Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Survey competing properties, conduct outreach marketing, and update Radix or an equivalent system as needed.
• Help maintain an active and effective social media presence for the property.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• 50% rent discount.
• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available to full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED