Assistant Community Manager

CAPREIT•Silver Spring, MD

19d•$25 - $29•Onsite

About The Position

CAPREIT is seeking an Assistant Community Manager to support operations at its Charter House and Bucknell apartment communities in Silver Spring, Maryland. The role supports resident services, leasing, financial and operational goals, daily office operations, and coordination with the Service Team. The Assistant Community Manager may serve as Community Manager in their absence, helping provide leadership and maintain operational continuity. The position is suited to a customer-focused, organized, financially minded professional who can multitask in a fast-paced environment and contribute to an outstanding resident experience.

Requirements

3 to 5 years of multifamily housing or property management experience.
HUD/LIHTC affordable housing experience is required.
Strong customer service and resident relations skills.
Experience with rent collections and resident accounts.
Knowledge of property management operations.
Experience with property management software such as RealPage, OneSite, or Yardi, or ability to quickly learn new systems.
Proficiency with Microsoft Office and other business technologies.
Excellent communication, organizational, and problem-solving skills.
Ability to manage multiple priorities while maintaining attention to detail.
Customer-focused, service-driven, financially minded, and results-driven; able to work well in a fast-paced environment and as part of a team.

Nice To Haves

Bilingual Spanish skills are preferred.
Previous assistant management experience is preferred.

Responsibilities

Provide high-quality customer service to current and prospective residents.
Show and lease apartment homes and prepare and process leasing documents.
Assist with move-in and move-out inspections and promote positive resident relations.
Communicate community events and policies and address resident concerns promptly.
Assist the Community Manager in meeting financial and operational goals, including budget, expenses, occupancy, and rental-rate goals.
Collect rent and follow up on delinquent accounts; conduct unlawful detainer procedures when necessary.
Assist with bookkeeping, company reporting, compliance, and operational standards.
Support daily office operations, maintain resident files and property records, and follow company policies and procedures.
Process and follow up on maintenance requests and communicate resident maintenance concerns.
Assist with coordinating apartment turns and move-ins, and help maintain a well-maintained, secure community and its curb appeal.
Serve as Community Manager in their absence, supporting leadership, team oversight, decision-making, and continuity of daily operations.