Assistant Community Manager

Woda Cooper•Washington Court House, OH

15d•Onsite

About The Position

Woda Cooper Companies, Inc. is an employee-owned development, construction, and property management organization focused on creating quality affordable housing. The Assistant Community Manager supports the day-to-day operations of Zachary's Crossing, Ivy Glen, and Riverbirch Greene, affordable housing communities in Washington Court House, Ohio. Working with the Community Manager, residents, vendors, and regional support team, this role helps manage resident relations, leasing, compliance, rent collection, and administration while providing customer service and maintaining the communities.

Requirements

High school diploma or equivalent.
Outgoing, friendly attitude and ability to make others feel welcome and comfortable.
Excellent interpersonal, sales, and customer service skills.
Excellent verbal and written communication skills.
Detail-oriented and organized.
Demonstrated ability to lead and develop a team.
Understanding of property management laws, guidelines, and best practices.
Proficiency in Microsoft Office Suite or related software.
Valid driver’s license and insurance.
Ability to sit at a desk and work on a computer for prolonged periods, as well as stand and walk, give tours, and meet with potential tenants.
Ability to lift up to 15 pounds and traverse properties with stairs in a variety of weather.
Employment is contingent on education verification, references, background check, and drug screening.

Nice To Haves

Experience with affordable housing programs such as LIHTC, USDA Rural Development, Section 8, or HOME.
Experience with Yardi Voyager.
Familiarity with Fair Housing laws.
Experience with RD 515.

Responsibilities

Supervise, motivate, train, and develop site staff; assist with hiring, discipline, and employment termination.
Set staff goals and evaluate performance.
Maintain positive relationships with residents and the public, support resident retention, and develop resident relations programs.
Lease apartments, including responding to inquiries, greeting and showing prospects, taking applications and deposits, verifying information, following up, and ensuring timely lease renewals.
Maintain the community in an attractive manner and inspect the property daily.
Collect rents and other monies, make daily deposits, maintain records, track collections, pursue delinquent accounts, issue resident notices, and attend eviction proceedings as needed.
Screen and score rental applicants and process bad-debt files for collections.
Compile credit, income, and verification documents for prospective resident approval and recertification and forward them to the Compliance Manager.
Maintain resident files in compliance with SHFA, governmental, lender, and investor commitments.
Track unit inspections, ensure preventative maintenance is completed, sign off on market-ready vacant units, and provide correction lists as needed.
Schedule capital improvements and repairs, obtain three bids using common specifications, and forward bids and capital maintenance recommendations to the Regional Manager for approval.
Administer the community operating budget and monitor monthly expenses using a budget control log where applicable.
Ensure financial reporting, records, and paperwork are completed accurately and on time.
Monitor neighborhood market conditions and ensure residents comply with lease terms and community rules and regulations.
Participate in company-sponsored continuing education and training seminars.
Report work-related injuries to Human Resources and report property loss or liability issues involving staff or residents promptly.
Read and follow company policies and procedures, respond to email promptly, and maintain proficiency with Yardi Voyager.
Communicate effectively with residents, associates, and vendors.
Travel to community locations and surrounding markets as required.
Perform other duties as assigned.