Assistant Community Manager - Upshore

Greystar Management Services•Palm Harbor, FL

3d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of a 264-unit mid-rise community in lease-up. The role handles accounting and bookkeeping, monthly close-out and financial reports, invoice processing, rent and fee collection, bank deposits, account reconciliations, and use of property management software to record and report community finances. The position also supports resident relations, lease enforcement, move-outs, evictions, leasing and marketing, and owner communications. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor, coordinating daily work and operations in accordance with company policies and procedures. The schedule is Monday through Friday with a rotating on-call schedule.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Required state or local licenses and/or certifications, as applicable.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Operate property management software, entering required information accurately and completing updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, collect delinquencies, and enforce leases to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices; reconcile charges against work performed or products purchased; obtain Community Manager approval; code charges; and coordinate related communications.
Follow established eviction procedures, including notice requirements, eviction actions, and representing the community in court hearings and proceedings as required.
Process resident move-outs by reviewing lease and notice requirements, applying applicable deposit and lease-cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests, taking appropriate action to resolve service issues and support satisfaction and retention.
Act as on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
Assist with client and owner relationships by meeting owners, conducting community tours, sharing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, gathering information through Guest Cards, showing apartments and models, closing and obtaining lease deposits, and helping prospects complete applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.
Make routine local trips for bank deposits, training, or other work-related needs; occasional travel may be required for business meetings or training.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities, subject to discount and unit availability, for onsite team members.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.