Assistant Community Manager

Associa•Mason, OH

About The Position

Associa is seeking a motivated, detail-oriented Assistant Community Manager to support the day-to-day operations of managed communities. The role works closely with Community Managers, residents, board members, vendors, and internal teams to provide responsive service and ensure community needs are handled efficiently and professionally. The Assistant Community Manager supports Community Managers in the successful daily management of assigned communities. Duties include responding to residents, assisting with administrative and operational needs, coordinating communications and maintenance requests, maintaining records, supporting meetings and events, tracking community matters through completion, and providing other assistance as assigned. The position requires professionalism, confidentiality, strong organization, and the ability to work independently and collaboratively.

Requirements

High school diploma or GED required.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Strong written and verbal communication skills.
Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
Ability to provide professional customer service and assist with resolving concerns or conflicts.
Ability to follow and interpret verbal and written instructions.
Ability to work effectively with homeowners, residents, board members, vendors, and coworkers.
Ability to maintain confidentiality and exercise appropriate discretion.
Strong attention to detail and follow-through.
Ability to work independently while also collaborating as part of a team.

Nice To Haves

At least one year of customer service, administrative, property management, or related experience is preferred.

Responsibilities

Serve as a point of contact for homeowners and residents, responding to questions, concerns, and service requests professionally and promptly.
Assist Community Managers with daily administrative and operational needs for assigned communities.
Support communication with homeowners, residents, board members, vendors, and internal departments.
Assist with preparing correspondence, notices, community updates, meeting materials, and other communications.
Help coordinate work orders, maintenance requests, vendor access, and follow-up to address community needs.
Maintain accurate community records, files, homeowner information, and other documentation.
Support preparation and coordination of board and community meetings, including meeting materials and follow-up items.
Track resident requests, violations, maintenance items, and other community matters through completion.
Help coordinate community events, activities, and resident engagement initiatives as applicable.
Provide administrative support for special projects and other community management needs.
Maintain confidentiality and professionalism when handling sensitive homeowner, resident, board, and company information.
Perform other duties as assigned to support the Community Manager and overall community operations.