Assistant Community Manager

RPM Living • Odessa, TX

19d • Onsite

About The Position

The Assistant Community Manager supports day-to-day apartment community operations by welcoming and qualifying prospective residents, assisting with applications and deposits, processing leases and renewals, and coordinating move-ins and move-outs. The role manages rental collections, enforces lease terms, and follows eviction procedures as needed. It also promotes resident satisfaction and retention through timely communication and issue resolution, supports property marketing and social media, and maintains accurate property and leasing records. This is an on-site role with a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as business needs require.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Ability to use Microsoft Office Suite and project management tools.
• Ability to meet the role’s physical requirements, including reading documents and screens, hearing and understanding verbal communications, operating office equipment, and occasionally lifting or carrying items weighing up to 20 pounds.
• A flexible schedule, including weekdays, nights, and weekends as needed to meet business needs.

Nice To Haves

• Background in accounting combined with customer service.
• Valid driver’s license.

Responsibilities

• Greet and qualify prospects professionally using guest cards in Lead Management Software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental-history verification; submit applications for the Community Manager’s approval; and follow up with applicants.
• Show apartments, prepare them for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
• Help maintain an active and effective social media presence for the property to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED