Assistant Community Manager

RPM Living • Summerville, SC

1d • Onsite

About The Position

The Assistant Community Manager supports day-to-day apartment community operations, including prospect engagement, leasing, application processing, lease administration, rent collections, and resident relations. The role promotes resident satisfaction and property visibility through responsive communication, outreach marketing, and social media. The position is based on site and requires a flexible schedule that may include weekdays, nights, and weekends as needed to meet business needs.

The position requires a high school diploma or GED and at least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is preferred. Microsoft Office Suite and project management qualifications are also listed. The role may require extended desk work, stair climbing, and occasional lifting or carrying of items weighing up to 20 pounds, and includes time outdoors and possible work in confined spaces, at heights, or in potentially hazardous areas.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Microsoft Office Suite and project management qualifications.
• Ability to read documents, computer screens, and data.
• Ability to hear and understand verbal communications in person and over the phone or computer.
• Ability to operate a computer, keyboard, mouse, and other office equipment.
• Ability to work a flexible schedule, including weekdays, nights, and weekends as needed.
• Ability to sit for extended periods, climb stairs, and occasionally lift or carry items weighing up to 20 pounds.

Nice To Haves

• A background in accounting combined with customer service.
• A valid driver’s license is preferred.

Responsibilities

• Greet and qualify prospects professionally using guest cards in Lead Management Software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager’s approval; and follow up with applicants about their status.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
• Help maintain an active and effective social media presence for the property to improve visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging initiatives and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED