Assistant Community Manager - Modera Nations

Mill Creek Residential•Nashville, TN

About The Position

The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. The role develops, empowers, and inspires associates to achieve business outcomes and serves as Manager on Duty in the Community Manager’s absence. The Assistant Community Manager may help schedule associates and assign work, and guides, coaches, and trains Senior/Leasing Consultants to improve the sales process. The Community Manager has primary authority and works with the Assistant Community Manager to determine day-to-day duties, taking into account the individual’s skills, experience, career goals, and fit with the community’s working requirements. The role supports sales and marketing, leasing, community operations, resident services, and compliance. Responsibilities include assisting prospective and current residents, processing leasing documentation and payments, maintaining records and reports, supporting move-ins and renewals, and coordinating with leasing, concierge, and maintenance staff. The Assistant Community Manager is expected to uphold Mill Creek Residential’s policies, Fair Housing regulations, customer service standards, mission, values, and brand promise.

Requirements

High school diploma or equivalent (GED).
Two years of multifamily leasing, related property management, or equivalent experience.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills.
Ability to communicate, speak, read, and write in English clearly and concisely.
Professional judgment and ability to take ownership of and resolve resident issues and problems.
In-depth knowledge of the community, inventory, pricing, availability, neighborhood, and local community.
Ability to continuously research area competitors, including their pricing, amenities, and features.
Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and revenue management software.
Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
Ability to operate general office equipment, including a personal computer, tablet, and telephone, and to program fobs and other electronic devices.
Ability to work assigned schedules, including weekends, and accurately document and verify time worked.
Ability to travel between two or more communities if necessary.

Nice To Haves

Bachelor’s degree preferred.
Multifamily or related property management, retail sales, or hospitality experience.

Responsibilities

Greet prospective residents, establish a personal connection, and determine their needs and preferences.
Answer incoming calls and respond or route them appropriately, including prospect calls, resident issues, and service requests.
Complete lease applications, assist with application verification, and notify applicants of results promptly.
Contact or visit competitive properties monthly to update market surveys and stay informed about competitors’ rents, specials, and events.
Enter accurate, timely information into relevant systems and prepare leasing reports as requested.
Manage Entrata tasks and leads daily.
Maintain the office, clubroom, apartment models, and market-ready units in impeccable condition.
Assist with social media advertising as directed by the Manager.
Assist with move-in preparation, including apartment walkthroughs, move-in gifts, and move-in packages with keys and passes.
Share knowledge of the surrounding neighborhood with prospects and residents.
Accept rents and make deposits.
Maintain accurate records in Yardi and update rents, deposits, and application fees received from residents daily.
Issue appropriate notices, including late-payment and eviction notices and returned-check memos.
Update daily reports concerning notices to vacate, vacancies, and activity, and provide relevant information to the Community Manager.
Participate in revenue management calls when applicable.
Oversee the normal duties of Concierge and Leasing Consultants when requested by the Manager and consistent with the staffing structure.
Complete new lease and renewal paperwork, including related addendums.
Complete resident communications when applicable.
Attend training classes and meetings as required or recommended by management.
Follow company policies and procedures and comply with federal, state, and local laws, including Fair Housing regulations.
Communicate service guarantees and customer service standards to prospective and current residents.
Address and resolve customer concerns promptly and professionally.
Support residents through move-ins, lease renewals, move-outs, and transfers.
Suggest ways to improve resident satisfaction to the Community Manager.
Participate in the monthly property renewal program through letters, telephone calls, or other communications to encourage resident retention.
Accept resident service requests, route them to the service department, and follow up to ensure completion and resident satisfaction.
Inspect the property while on the grounds, pick up litter, and report service needs to maintenance staff and the Manager.
Uphold and champion Mill Creek’s mission, values, brand promise, Service Standards, and Manifesto.
Perform other duties as assigned.
Work assigned schedules, including weekends, report on time, and accurately document and verify time worked.
Travel between two or more communities if necessary.