Community Manager-Modera Trinity

Mill Creek Residential • Dallas, TX

1d

About The Position

The Community Manager drives financial performance, operational and leasing excellence, and outstanding customer service at one or more communities. The role provides leadership and management for community operations and maintenance teams, setting performance standards and coaching, developing, and empowering associates to achieve desired business outcomes.

The Community Manager oversees financial operations, pricing and occupancy strategies, budgets and forecasts, sales and leasing activities, community standards, legal and company compliance, third-party service provider contracts, and associate management and development. The position partners with the Service Manager on capital improvements and expense-reduction programs.

Requirements

• High school diploma or equivalent (GED).
• 3–5 years of multifamily or related property management experience, or equivalent experience.
• 2 years of supervisory experience.
• Commitment to and passion for providing outstanding customer service.
• Strong written and verbal communication skills.

Nice To Haves

• Bachelor’s degree or related experience preferred.

Responsibilities

• Manage the financial aspects of assigned community operations in support of business goals.
• Develop, implement, and monitor programs to maximize revenue, control expenses, and increase value.
• Oversee pricing and occupancy strategies.
• Assist with preparation of the community budget; prepare monthly reforecasts, operating reports, and executive summaries of operations.
• Review and approve contracts, or submit them for approval, within applicable budget authority limits.
• Immediately communicate significant budget departures in accordance with company policy and standards.
• Partner with the Service Manager to review and recommend capital improvements and programs for expense reduction.
• Oversee sales, lease renewals, and resident move-in and move-out processes, including administration of the resident renewal program.
• Maintain accurate knowledge of community inventory, pricing, and availability, and general knowledge of competitors.
• Understand the community’s competitive environment and adjust operating strategy accordingly; participate in Revenue Management calls when applicable.
• Ensure communities meet brand standards for property presentation, marketing, office and model appearance, and associate appearance.
• Review and analyze operations reports to track performance and understand the impact of local economic conditions.
• Ensure compliance with applicable company and partner procedures and federal, state, and local laws, particularly Fair Housing regulations.
• Manage contracts with third-party service providers.
• Recruit, hire, schedule, assign work to, train, and evaluate associates.
• Set team goals and accountability; engage, develop, coach, and support associates to achieve business outcomes.
• Conduct one-on-one meetings and performance appraisals; provide coaching, counseling, training, and development support; make hiring and termination decisions regarding community associates.
• Provide targeted training and growth opportunities and champion the Mill Creek Brand Promise, Service Standards, and Manifesto.
• Perform other duties as assigned.

Benefits

• Competitive compensation
• Comprehensive medical, dental, and vision coverage
• Employer-sponsored short- and long-term disability insurance
• Life and ADD insurance
• 401(k) with employer matching
• Paid time off, including vacation, sick leave, and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED