Assistant Community Manager - Modera Melrose

Mill Creek Residential • Oceanside, CA

22h • $24 - $28

About The Position

The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. The role develops, empowers, and inspires associates to achieve business outcomes. In the Community Manager’s absence, the Assistant Community Manager serves as Manager on Duty and may assist with scheduling and assigning work. The role also improves the sales process by guiding, coaching, and training Senior and Leasing Consultants.

The Community Manager has primary authority and works with the Assistant Community Manager to determine day-to-day duties, taking into account the Assistant Community Manager’s skills, experience, career goals, and the community’s working requirements. Responsibilities span sales and marketing, operational standards, and customer service.

Requirements

• High school diploma or equivalent (GED).
• Two years of multifamily leasing, related property management, or equivalent experience.
• Commitment to and passion for providing outstanding customer service.
• Strong written and verbal communication skills, including the ability to communicate, speak, read, and write clearly in English.
• Ability to exercise professional judgment, take ownership of resident issues, and resolve problems.
• Knowledge of the community, inventory, pricing, availability, neighborhood, and local community.
• Ability to research area competitors, including their pricing, amenities, and features.
• Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and Revenue Management Software.
• Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
• Ability to operate general office equipment, including a computer, tablet, and telephone, and to program fobs and other electronic devices.
• Ability to work assigned schedules, including weekends.

Nice To Haves

• Bachelor’s degree.
• Multifamily or related property management experience, retail sales, or hospitality experience.

Responsibilities

• Greet prospective residents, build personal connections, determine their needs and preferences, and answer incoming calls.
• Complete lease applications, assist with application verification, and notify applicants of results promptly.
• Keep monthly market surveys current by contacting or visiting competitors and tracking rents, specials, and events.
• Enter accurate, timely information into relevant systems; manage Entrata tasks and leads daily; and prepare leasing reports as requested.
• Maintain the condition of the office, clubroom, apartment models, and market-ready units.
• Assist with social media advertising and prepare for move-ins, including apartment walks and move-in packages.
• Share knowledge of the surrounding neighborhood with prospective and current residents.
• Accept rents, make deposits, maintain accurate Yardi records, update resident charges and fees daily, and issue appropriate notices when necessary.
• Update daily reports on notices to vacate, vacancies, and activity, and provide relevant information to the Community Manager.
• Participate in Revenue Management calls when applicable.
• Oversee the normal duties of Concierge and Leasing Consultants when requested by the Manager and according to staffing structure.
• Complete new lease and renewal paperwork, including addendums, and prepare resident communications when applicable.
• Attend required or recommended training classes and meetings, and follow company policies and procedures.
• Ensure compliance with federal, state, and local laws, including Fair Housing regulations.
• Communicate service guarantees and customer service standards to prospective and current residents.
• Take ownership of customer concerns and resolve them professionally and promptly.
• Support residents during move-ins, lease renewals, move-outs, and transfers.
• Contribute ideas to improve resident satisfaction and participate in monthly renewal efforts to increase retention.
• Accept resident service requests, route them to the service department, and follow up to confirm completion and resident satisfaction.
• Inspect the property while on the grounds, pick up litter, and report service needs to maintenance staff and the Manager.
• Embody and champion the Mill Creek mission, values, brand promise, service standards, and manifesto.
• Complete other duties as assigned.
• Report to work on time, work assigned schedules including weekends, and accurately document and verify time worked.
• Travel between two or more communities if necessary.

Benefits

• Competitive compensation.
• Comprehensive medical, dental, and vision coverage.
• Employer-sponsored short- and long-term disability insurance, life insurance, and ADD insurance.
• 401(k) with employer matching.
• Paid time off, including vacation, sick leave, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED