Senior Community Manager - Modera 44

Mill Creek Residential•Morristown, NJ

About The Position

The Senior Community Manager drives financial performance, operational and leasing excellence, and outstanding customer service at one or more communities. The role provides leadership and management for community operations and maintenance teams, setting performance standards and coaching, developing, and empowering associates to achieve business outcomes. It may support large or challenging communities, lease-ups, renovations, or multiple sites, and may participate in expanded work groups. The Senior Community Manager is expected to set performance standards for the region and serve as a resource for other Community Managers on advice and policy questions. The associate may host monthly regional calls to gather feedback and offer assistance, and works with Learning and Development to mentor and support newer associates. Oversight of multiple communities alone does not qualify an associate for the senior title; it is based on mastery, excellence, and proven performance. The role reports to a Vice President or Regional Manager, who has primary authority and works with the Senior Community Manager to determine day-to-day duties based on the associate’s skills, experience, career goals, and community requirements. A New Jersey real estate license and at least two years of experience as a Community Manager with Mill Creek are required.

Requirements

New Jersey real estate license.
At least two years of experience in the Community Manager role with Mill Creek.
Five years of progressively responsible experience in the multifamily, hospitality, or retail industry.
Three years of multifamily or related property management experience in a management role.
High school diploma or GED; a bachelor’s degree or related experience is preferred.
Commitment to and passion for outstanding customer service.
Strong written and verbal communication skills; ability to communicate, speak, read, and write clearly in English.
Ability to manage community performance across financial performance, customer service, sales, communications, marketing, negotiation, crisis management, and staffing.
Ability to analyze data and reports and develop solutions to maintain customer service standards, generate revenue, and manage expenses.
Ability to set clear objectives, define success, establish accountability, and lead a team toward business outcomes.
Ability to supervise, coach, and provide feedback to improve subordinate performance.
Professional judgment and ability to resolve resident and associate issues diplomatically and without becoming adversarial or losing temper.
Computer skills, including Microsoft Word and Excel.
Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
Ability to operate general office equipment, including a computer, tablet, and telephone, and to program fobs and other electronic devices.
Ability to travel between communities when necessary.
Ability to work assigned schedules, including weekends, and accurately document and verify time worked.

Nice To Haves

Bachelor’s degree or related experience.
Experience with property management software such as Entrata or Yardi, and Revenue Management Software.

Responsibilities

Manage financial operations for assigned communities in support of business goals.
Develop, implement, and monitor programs to maximize revenue, control expenses, and increase value.
Oversee pricing and occupancy strategies; assist with community budget preparation.
Prepare monthly reforecasts, operating reports, and executive summaries of operations.
Review and approve or submit contracts for approval within company budget authority levels.
Communicate significant budget variances promptly in accordance with company policy and standards.
Partner with the Service Manager to review and recommend capital improvements and expense-reduction programs.
Oversee sales, lease renewals, and move-in and move-out processes, including the resident renewal program.
Maintain current knowledge of community inventory, pricing, availability, competitors, and the submarket’s competitive environment; adjust operating strategy accordingly.
Participate in Revenue Management calls when applicable.
Ensure communities meet brand standards for property presentation, marketing, office and model appearance, and associate appearance.
Review and analyze operations reports and assess the effects of local economic conditions on community operations.
Ensure compliance with company and partner procedures and applicable federal, state, and local laws, including Fair Housing regulations.
Manage contracts with third-party service providers.
Recruit, hire, schedule, assign, train, and evaluate associates.
Maintain compliance with team and individual training, customer experience targets, audits, inspections, policies, and procedures.
Present community or regional information on leadership or partner calls when asked.
Set team goals and accountability; engage and develop associates, provide feedback and coaching, hold one-on-one meetings, and recognize success.
Manage subordinate performance, conduct appraisals, provide development support, and make hiring or termination decisions for community associates.
Provide targeted training and growth opportunities and champion the Mill Creek Brand Promise, Service Standards, and Manifesto.
Serve as a regional resource for other Community Managers, potentially host monthly regional calls, and mentor newer associates in partnership with Learning and Development.
Travel between two or more communities when necessary; report on time, work assigned schedules including weekends, and accurately document and verify time worked.
Complete other duties as assigned.