Community Manager-Modera Trinity

Mill Creek Residential • Dallas, TX

2d

About The Position

The Community Manager drives financial performance, operational and leasing excellence, and outstanding customer service at one or more communities. The role leads and manages community operations and maintenance teams, sets performance standards, and coaches, develops, and empowers associates to achieve desired business outcomes.

The position oversees community financial performance, including revenue and expense programs, pricing and occupancy strategies, budgets, forecasts, operating reports, contracts, and capital improvements. It also leads sales and marketing activities, including leasing, renewals, and move-in and move-out processes, while monitoring inventory, pricing, availability, and the competitive environment.

The Community Manager ensures brand and operating standards, reviews performance reports, maintains compliance with company procedures and applicable laws including Fair Housing regulations, and manages third-party service-provider contracts. The role is also responsible for recruiting, hiring, scheduling, training, evaluating, coaching, and developing community associates.

Requirements

• High school diploma or GED.
• 3–5 years of multifamily or related property management experience, or equivalent experience.
• 2 years of supervisory experience.
• Commitment to and passion for providing outstanding customer service.
• Strong written and verbal communication skills.

Nice To Haves

• Bachelor’s degree or related experience.

Responsibilities

• Manage the financial aspects of assigned community operations in support of business goals.
• Develop, implement, and monitor programs to maximize revenue, control expenses, and increase value.
• Oversee pricing and occupancy strategies and assist with community budget preparation.
• Prepare monthly reforecasts, operating reports, and executive summaries of operations.
• Review and approve or submit contracts for approval within established budget authority levels.
• Communicate significant budget variances promptly and according to company policy.
• Partner with the Service Manager to review and recommend capital improvements and programs to reduce expenses.
• Oversee sales, leasing, lease renewals, and move-in and move-out processes.
• Administer the resident renewal program.
• Maintain detailed knowledge of community inventory, pricing, and availability, and general knowledge of competitors.
• Monitor the competitive environment in the submarket and adjust operating strategy accordingly.
• Participate in Revenue Management calls when applicable.
• Maintain brand standards for property presentation, marketing, office and model appearance, and associate appearance.
• Review and analyze operations reports and assess the effect of local economic conditions on community operations.
• Ensure compliance with MCR and applicable partner procedures and federal, state, and local laws, including Fair Housing regulations.
• Manage contracts with third-party service providers.
• Recruit, hire, schedule, assign work to, train, and evaluate associates.
• Set team goals and accountability; provide feedback, coaching, support, and recognition, including one-on-one meetings.
• Manage subordinate performance, conduct appraisals, support development, and make hiring or termination decisions for community associates.
• Provide targeted training and growth opportunities and champion the Mill Creek Brand Promise, Service Standards, and Manifesto.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Comprehensive medical, dental, and vision coverage.
• Employer-sponsored short- and long-term disability insurance.
• Life and AD&D insurance.
• 401(k) with employer matching.
• Paid time off, including vacation, sick leave, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED