Assistant Community Manager - Modera Nations

Mill Creek Residential•Nashville, TN

19h

About The Position

The Assistant Community Manager assists the Community Manager with performance standards and all aspects of community operations. The role develops, empowers, and inspires associates to achieve business outcomes and serves as Manager on Duty when the Community Manager is absent. Depending on the Manager’s request and community staffing structure, the Assistant Community Manager may help schedule and assign work and oversee Concierge and Leasing Consultant duties. The role also guides, coaches, and trains Senior/Leasing Consultants to improve the sales process. The position supports sales and marketing, operational standards, and resident service. Duties include handling prospective resident inquiries and lease applications, maintaining leasing and property records, accepting rent and making deposits, preparing move-ins and lease paperwork, communicating with residents, and helping resolve customer concerns. The Assistant Community Manager helps maintain the presentation of the office, amenities, models, and market-ready units; monitors competitors and local market conditions; and supports resident retention and satisfaction. The role requires adherence to company policies, applicable laws, and Fair Housing regulations.

Requirements

High school diploma or equivalent (GED).
At least 2 years of multifamily leasing, related property management, or equivalent experience.
Commitment to and passion for outstanding customer service.
Strong written and verbal communication skills in English.
Ability to exercise professional judgment, take ownership of issues, and resolve resident concerns.
Knowledge of the community, inventory, pricing, availability, neighborhood, and local community.
Ability to research area competitors, including their pricing, amenities, and features.
Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and revenue management software.
Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
Ability to operate general office equipment, including a computer, tablet, and telephone, and to program fobs and other electronic devices.
Ability to travel between two or more communities if necessary.
Ability to work assigned schedules, including weekends.

Nice To Haves

Bachelor’s degree.
Multifamily or related property management experience, retail sales experience, or hospitality experience.

Responsibilities

Greet prospective residents, establish a personal connection, and determine their needs and preferences.
Answer incoming calls and respond appropriately to prospect inquiries, resident issues, service requests, and other matters.
Complete lease applications, assist with application verification, and communicate results to prospective residents in a timely manner.
Research competing properties and update the market survey monthly, including information about rents, specials, and events.
Enter accurate and timely information into company systems, manage Entrata tasks and leads daily, and prepare leasing reports as requested.
Maintain the office, clubroom, apartment models, and market-ready units in impeccable condition.
Assist with social media advertising as directed by the Manager.
Prepare for move-ins, including walking apartments and preparing move-in gifts and packages with keys, passes, and other materials.
Maintain familiarity with the surrounding neighborhood and share relevant information with prospects and residents.
Accept rent payments, make deposits, and maintain accurate Yardi records of rents, deposits, and application fees received.
Issue appropriate notices, including late-payment notices, eviction notices, and returned-check memos, when necessary.
Update daily reports concerning notices to vacate, vacancies, and activity, and provide relevant information to the Community Manager.
Participate in Revenue Management calls when applicable.
Oversee Concierge and Leasing Consultant duties when requested by the Manager and consistent with the staffing structure.
Complete new lease and renewal paperwork, including related addendums.
Prepare resident communications when applicable.
Attend training classes and meetings as required or recommended by management.
Follow Mill Creek policies and procedures and comply with applicable federal, state, and local laws, including Fair Housing regulations.
Support Mill Creek’s customer experience vision and communicate service guarantees and customer service standards to prospective and current residents.
Take ownership of resident concerns and resolve them professionally and promptly.
Support residents during move-ins and assist with lease renewals, move-outs, and resident transfers.
Suggest ways to improve resident satisfaction to the Community Manager and participate in the monthly renewal program to encourage resident retention.
Accept resident service requests, route them to the service department, and follow up to confirm completion and resident satisfaction.
Inspect the property while on the grounds, pick up litter, and report service needs to maintenance staff and the Manager.
Represent and uphold Mill Creek’s mission, values, brand promise, service standards, and manifesto.
Perform other duties as assigned.
Work assigned schedules, including weekends, arrive on time, and accurately document and verify time worked.