Assistant Community Manager - Modera Melrose

Mill Creek Residential • Oceanside, CA

1d

About The Position

The Assistant Community Manager assists the Community Manager with community performance standards and daily operations. The role develops, empowers, and inspires associates to achieve business outcomes, serves as Manager on Duty when the Community Manager is absent, and may help schedule and assign work. The Assistant Community Manager also guides, coaches, and trains Senior/Leasing Consultants to improve the sales process. Day-to-day duties are determined with the Community Manager based on the individual’s skills, experience, career goals, and the community’s needs.

Responsibilities span sales and marketing, operational standards, and customer service. The role supports leasing, prospect and resident communications, application and lease processing, market surveys, reporting, property presentation, move-ins, rent collection and records, notices, resident retention, and coordination with service staff. The Assistant Community Manager must follow company policies and applicable laws, including Fair Housing regulations, and may travel between communities if necessary.

Requirements

• High school diploma or equivalent (GED).
• At least 2 years of multifamily leasing or related property management experience, or equivalent experience.
• Commitment to and passion for outstanding customer service.
• Strong written and verbal communication skills.
• Ability to communicate, speak, read, and write in English clearly and concisely.
• Professional judgment and ability to take ownership of and resolve resident issues and problems.
• In-depth knowledge of the community, inventory, pricing, availability, neighborhood, and local community.
• Ability to continuously research area competitors, including pricing, amenities, and features.
• Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and revenue management software.
• Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
• Ability to operate general office equipment, including a personal computer, tablet, and telephone, and to program fobs and other electronic devices.
• Ability to travel between two or more communities if necessary.
• Ability to work assigned schedules, including weekends.

Nice To Haves

• Bachelor’s degree preferred.
• Multifamily or related property management experience, retail sales, or hospitality experience.

Responsibilities

• Greet prospective residents, establish a personal connection, and determine their needs and preferences.
• Answer incoming calls and respond or direct them appropriately, including prospect calls, resident issues, and service requests.
• Complete lease applications, assist with application verification, and notify prospective residents of results in a timely manner.
• Contact or visit competitive properties monthly to update market surveys and stay informed about competitors’ rents, specials, and events.
• Enter accurate, timely information into relevant systems and prepare leasing reports as requested by the Community Manager.
• Manage Entrata tasks and leads daily.
• Maintain the office, clubroom, apartment models, and market-ready units in excellent condition.
• Assist with social media advertising as directed by the Manager.
• Assist with move-in preparation, including apartment walks, move-in gifts, and move-in packages with keys and passes.
• Share accurate information with prospects and residents about the surrounding neighborhood.
• Accept rent payments and make deposits; maintain accurate Yardi records of rents, deposits, and application fees received.
• Issue appropriate notices, including late-payment and eviction notices and returned-check memos.
• Update daily reports on notices to vacate, vacancies, and activity, and provide pertinent information to the Community Manager.
• Participate in revenue management calls when applicable.
• Oversee Concierge and Leasing Consultant duties at the Manager’s request and according to the staffing structure.
• Complete new lease and renewal paperwork, including related addendums, and prepare resident communications when applicable.
• Attend training classes and meetings as required or recommended by management.
• Follow company policies and procedures and ensure compliance with federal, state, and local laws, including Fair Housing regulations.
• Communicate service guarantees and customer service standards to prospective and current residents.
• Take ownership of customer concerns and resolve them professionally and promptly.
• Support residents through move-ins and assist with lease renewals, move-outs, and transfers.
• Suggest improvements to resident satisfaction to the Community Manager.
• Participate in the monthly property renewal program through letters, calls, or other communications to encourage resident retention.
• Accept resident service requests, route them to the service department, and follow up to confirm completion and resident satisfaction.
• Inspect the property while on the grounds, pick up litter, and report service needs to maintenance staff and the Manager.
• Represent and uphold Mill Creek’s mission, values, brand promise, service standards, and manifesto.
• Perform other duties as assigned.
• Report to work on time, follow assigned schedules including weekends, and accurately document and verify time worked.

Benefits

• Competitive compensation
• Comprehensive medical, dental, and vision coverage
• Employer-sponsored short- and long-term disability insurance, life insurance, and AD&D insurance
• 401(k) with employer matching
• Paid time off, including vacation, sick time, and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED