Assistant Community Manager

RPM Living • Tucson, AZ

7d • Onsite

About The Position

The Assistant Community Manager supports apartment community operations by greeting and qualifying prospects, assisting with applications and deposits, managing leases and renewals, handling rent collections and evictions, and promoting resident satisfaction and property visibility. The role is based on site and includes time outdoors with exposure to the elements. A flexible schedule is required, including weekdays, nights, and weekends as needed to meet business needs.

The position also involves maintaining application and property records, preparing apartments for move-ins, coordinating move-outs, responding to resident concerns, conducting market research, and supporting the property's social media presence. Related job titles include Assistant Manager, Assistant Property Manager, and Assistant Business Manager.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Knowledge or experience with Microsoft Office Suite and project management.
• Ability to sit for extended periods, climb stairs, read documents and computer screens, hear and understand communications in person and remotely, occasionally lift or carry items weighing up to 20 pounds, and operate office equipment.
• Ability to work on site, spend time outdoors exposed to the elements, and potentially work in confined spaces, at heights, and in hazardous areas.
• A flexible schedule that can include weekdays, nights, and weekends, including Saturdays and Sundays, as needed.

Nice To Haves

• A background in accounting combined with customer service experience.
• A valid driver's license; candidates without one will be provided a liability waiver.

Responsibilities

• Greet and qualify prospects using guest cards in Lead Management Software, and assist with applications and deposits in compliance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager's approval; and follow up with applicants.
• Show apartments, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working on site at an apartment community.
• Comprehensive healthcare coverage available to full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED