Assistant Community Manager

Hawthorne Residential Partners•Asheville, NC

About The Position

At Hawthorne Residential Partners, the Assistant Community Manager supports the day-to-day success of an apartment community, partnering closely with the Community Manager. The role covers leasing and resident relations, rent collection and renewals, financial and administrative tasks, and helping ensure smooth operations. The Assistant Community Manager leads by example, resolves resident concerns, and supports the team and community. The role includes conducting property tours, responding to prospective residents, supporting lease applications and renewals, helping meet occupancy and retention goals, maintaining community social media content, and ensuring the office, amenities, and common areas are welcoming. It also involves rent and payment processing, monitoring delinquencies, reviewing resident ledgers, and assisting with financial reporting. In the Community Manager’s absence, the Assistant Community Manager provides leadership and continuity. The stated office hours are Monday through Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or community needs.

Requirements

High school diploma or GED equivalent.
Valid driver's license.

Nice To Haves

Two years of property management experience preferred.
Six months of previous Assistant Community Manager experience preferred.
Certified Apartment Leasing Professional (CALP) accreditation is a plus.
Positive, enthusiastic, passionate, and driven approach to daily work.
Ability to interpret financial reports and make informed decisions while considering budget constraints.
Ability to resolve resident conflicts and disputes confidently and professionally.
Commitment to customer-focused service and the company's Live It culture of kindness, community, and connection.
Problem-solving skills to identify challenges and deliver efficient solutions.

Responsibilities

Support leasing by conducting tours, responding to leads, and guiding prospects through the leasing process.
Identify prospect needs, showcase available homes, and invite prospects to join the community.
Ensure lease applications, renewals, and related documents are completed accurately and on time.
Help meet occupancy goals through leasing performance and resident retention.
Create and manage community social media content, including resident events and engagement promotion.
Maintain a clean, welcoming office, amenity spaces, and common areas.
Oversee rent collection, check scanning, and payment posting for timely and accurate processing.
Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed.
Conduct regular ledger reviews to verify billing, payment applications, and account accuracy.
Assist with financial reporting and documentation for the Community Manager and regional leadership.
Lead in the Community Manager’s absence to maintain continuity and team momentum.
Support a positive and productive work environment through communication and goal-setting.
Help prioritize daily tasks to support smooth operations and resident service.
Respond to resident concerns and deescalate issues professionally, empathetically, and with follow-through.

Benefits

Eligible for monthly leasing and renewal commissions and quarterly performance bonuses, in addition to hourly compensation.
Career Path Program and Learning and Development support for career growth.
Free dental insurance.
Medical and vision coverage plans.
Health and wellness incentives.
401(k) retirement match program.
Paid time off, including the employee's birthday.
Paid sick time off.
Pet insurance plans.
Paid maternity, paternity, and adoption leave options.
Telehealth access to doctors 24/7/365.
Company-paid life insurance.
Retirement planning.