Assistant Community Manager

Cambio Property Management, LLC•Belleville, MI

11d

About The Position

The Assistant Community Manager supports the overall operations and sales of the community, with a strong focus on customer service, resident retention, and administrative support. The role works as an integral part of the operations team and helps ensure that community activities align with company goals and objectives. The position supports the Community Manager and community staff in day-to-day operations, resident and vendor relations, rent collections, marketing, occupancy growth, leasing, home sales, and administrative processes. It also includes conducting community inspections and tours, helping maintain the community’s appearance, and ensuring repairs are recorded, communicated, and completed promptly. The Assistant Community Manager may provide coverage when a Community Manager is absent or the position is vacant. The role requires regular interaction with residents, prospective residents, vendors, contractors, and colleagues, including virtual meetings through Microsoft Teams with video enabled. Work may include scheduled evening and Saturday hours, as well as other non-business hours based on customer traffic. The position involves office and community-based work, with the physical demands and environmental exposures described in the posting.

Requirements

High school diploma or GED.
Two or more years of administrative experience.
Excellent written and verbal communication skills.
A range of administrative skills, including customer service, problem solving, and sales or persuasion skills.
Active and valid driver license and a clean driving record.
Reliable transportation to work.
Active and working personal mobile phone.
Growth mindset and willingness to continually test and learn.
Ability and willingness to maintain a neat, clean, and professional appearance throughout the workday and whenever present at the community.

Nice To Haves

Property management office experience.
Computer literacy in Microsoft Office and software applications including Yardi, Rent Manager, Back Office, and Manage America.

Responsibilities

Establish rapport with residents and prospective residents, receive community comments, suggestions, and complaints, and forward them to the appropriate manager.
Prepare and distribute resident and community communications, including rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, lease addendums, and renewals.
Support day-to-day community operations, including customer service, resident relations, vendor relations, rent collections, and support for Community staff.
Support the Community Manager and increase occupancy through home sales, home leasing, site leasing, and active community marketing.
Communicate with vendors and contractors regarding scheduling, billing, vendor relations, and certificates of insurance.
Assist in developing marketing strategies based on the local market and competition.
Maintain community appearance; conduct regular inspections and tours; and ensure repairs are recorded, communicated, and completed promptly.
Comply with local regulations and federal, state, and company policies, procedures, and regulations.
Address resident concerns and requests promptly to support resident satisfaction with management.
Forecast and report occupancy, sales, and related information accurately.
Attend virtual meetings through Microsoft Teams and appear on screen with colleagues.
Work one scheduled evening per week and one scheduled Saturday per month, along with other non-business hours as customer traffic requires.
Assist with lease transactions by preparing lease paperwork and guiding prospects through the lease process.
Conduct lease signings and new-resident orientations.
Provide coverage when a Community Manager is absent or the position is vacant.
Perform other duties as assigned.