Assistant Community Manager

The Bainbridge Companies•Port St Lucie, FL

About The Position

The Assistant Community Manager is second in command under the Community Manager and is responsible for leasing apartments, supporting residents, and handling key administrative and financial processes. The role maintains resident files and account records in OneSite, accounts for rent payments, monitors delinquent accounts and collections, reviews Final Accounting Statements, and prepares and delivers legal and formal notices. It also assists with new leases, renewals, move-ins, and move-outs. The position reports to the Community Manager and does not supervise staff, except that it may oversee property staff in the Community Manager’s absence. The role supports leasing and marketing efforts, resident service, community financial goals, and operational standards. It requires residential property management experience, accurate administrative and accounting work, use of property-management and office software, and a valid driver’s license, current automobile insurance, and access to the employee’s own vehicle. The employee must be available to work any day of the week, serve on-call as scheduled or needed, and work overtime when necessary and requested. The position is hourly and non-exempt, with a listed salary of $24.00–$26.00.

Requirements

High school education or equivalent required; a college degree is a plus but not required.
Fluent ability to read and write English.
Ability to accurately perform intermediate mathematical functions and use all on-site resident management software functions.
At least two years of experience in residential property management or a related field.
Ability to work any of the seven days of the week, 52 weeks of the year, and consistently work scheduled hours.
Ability to work overtime when necessary and requested.
Ability to serve on-call as scheduled or necessary.
Ability to travel to company gatherings locally or in another state.
Valid driver’s license and current automobile insurance required; must have own vehicle for job functions.
Excellent communication skills and ability to communicate with residents, prospects, co-workers, and vendors.
Strong administrative and organizational skills.
Strong time management skills and ability to prioritize wisely.
Strong customer service orientation.
Good understanding of basic accounting practices.
Knowledge of on-site maintenance requirements, including working with vendors and contractors.
Ability to close a sale.
Ability to drive and access to a car.
Knowledge of state law relating to security deposits and other resident-related fees and charges.
Basic computer and Internet knowledge.
Intermediate knowledge of MS Word and Excel, and proficiency with Outlook.
Ability to operate and understand personal computer functions and company-utilized software packages.
Ability to manage and motivate others.
Ability to wear career apparel according to company standards.

Nice To Haves

A college degree is a plus but not required.

Responsibilities

Show, lease, and move in prospective residents.
Maintain excellent customer service relationships with residents, vendors, co-workers, and the community.
Keep current on market conditions, trends, and product knowledge in the community and competing communities, and ensure leasing staff have the same knowledge.
Oversee and direct efforts to maximize rental income and occupancy through sales and marketing plans.
Follow Standard Operating Procedures.
Assist with developing, preparing, and administering the community’s capital and operating budgets and contribute to community financial goals.
Provide clerical and phone support.
Monitor timely receipt and reconciliation of rent collections and ensure landlord-tenant statutes are followed.
Review and approve Final Accounting Statements, ensuring they are timely, comply with state law, and accurately reflect the Move Out Inspection Report and company standards.
Maintain a calendar of scheduled move-ins and ensure appointments are completed and apartments are inspected and compliant with established standards before move-in.
Prepare and deliver legal and formal notices in accordance with state law and company standards, including late notices, change-in-term notices, and lease violations.
Resolve resident complaints and refer pertinent issues and matters to the Property Manager.
Enter cash receipts into appropriate income accounts in OneSite and prepare and generate deposit receipt lists and amounts in accordance with company standards.
Complete OneSite computer training and processes in accordance with operational policies and procedures.
Initiate evictions by preparing and forwarding the appropriate paperwork for legal evictions or other proceedings, and ensure proceedings are followed through to completion.
Conduct resident move-outs in accordance with state law and company standards.
Maintain OneSite account records and transactions, including NSF items, rent allowances, concessions, rent increases, and management-approved debits and credits.
Prepare and distribute delinquency reports to the Property Manager to support timely rent collections.
Communicate effectively with owners, residents, vendors, and co-workers.
Ensure customer complaints are handled promptly and appropriately.
Follow company standards for screening residency applicants.
Participate in planned resident activities.
Complete accounting Pre-Close and Month End Reports.
Enter invoices for payment, if applicable.
Monitor, follow up on, and maintain accurate information for In House Collections in accordance with company standards.
Prepare monthly write-offs for the Property Manager’s approval.
Perform other tasks or duties assigned by the supervisor.
Work scheduled hours consistently, work overtime when necessary and requested, and serve on-call as scheduled or necessary.
Travel to company gatherings in the local area or another state.
Wear career apparel according to defined company standards.
Commit to ongoing professional development and career growth.