Assistant Community Manager

Hawthorne Residential Partners•Port Orange, FL

10d

About The Position

The Assistant Community Manager supports the day-to-day success of an apartment community, working closely with the Community Manager. The role covers leasing and resident relations, rent collection and renewals, and other financial and administrative tasks. The Assistant Community Manager helps lead by example, resolve resident concerns, and support the team and community. Responsibilities include conducting leasing tours, responding to prospects, processing applications and renewals, supporting occupancy and resident retention, and creating social media content. The role also oversees rent processing, monitors delinquencies, assists with eviction procedures and financial reporting, and helps maintain accurate resident ledgers. In the Community Manager’s absence, the Assistant Community Manager provides leadership, helps prioritize daily work, and supports effective resident service. The schedule is based on a 40-hour workweek, with one weekday off each week. Leasing office hours are Monday through Friday, 9:00 AM–6:00 PM, and Saturday, 10:00 AM–4:00 PM. Evening and weekend availability may be required for resident events or community needs.

Requirements

High school diploma or GED equivalent.
Valid driver’s license.
Positive, enthusiastic, passionate, and driven approach to day-to-day work.
Ability to interpret financial reports and make informed decisions while considering budget constraints.
Ability to resolve residential conflicts and disputes professionally and effectively.
Commitment to excellent customer service and the company’s Live It culture of kindness, community, and connection.
Problem-solving skills to identify challenges and deliver efficient solutions.
Availability to work a 40-hour schedule with one weekday off; evening and weekend availability may be required for resident events or community needs.

Nice To Haves

Two years of property management experience preferred.
Six months of previous Assistant Community Manager experience preferred.
Certified Apartment Leasing Professional (CALP) accreditation is a plus.

Responsibilities

Conduct tours, respond to leads, and guide prospects through the leasing process.
Identify prospect needs, showcase available homes, and invite prospects to join the community.
Ensure lease applications, renewals, and related documents are completed accurately and on time.
Support occupancy goals through leasing performance and resident retention.
Create and manage community social media content highlighting resident events and promoting engagement.
Ensure the office, amenities, and common areas are clean and welcoming.
Oversee rent collection, check scanning, and payment posting.
Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed.
Conduct regular ledger reviews to verify billing, payment applications, and account accuracy.
Assist with financial reporting and documentation for the Community Manager and regional leadership.
Provide leadership and maintain team continuity in the Community Manager’s absence.
Support a positive and productive work environment through communication and goal-setting.
Help prioritize daily tasks to support smooth operations and resident service.
Respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through.

Benefits

Monthly leasing and renewal commissions and quarterly performance bonuses, in addition to hourly compensation.
Career Path Program and Learning and Development support for career growth.
Free dental insurance.
Medical and vision coverage plans.
Health and wellness incentives.
401(k) retirement match program.
Paid time off, including a birthday day off.
Paid sick time off.
Pet insurance plans.
Paid maternity, paternity, and adoption leave options.
Telehealth access to doctors 24/7/365.
Company-paid life insurance.
Retirement planning.