Assistant Community Manager

RPM Living • Nashville, TN

4d • Onsite

About The Position

The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media. The role supports leasing, move-ins and move-outs, resident services, financial compliance, and property marketing. It is based on site and requires a flexible schedule, including weekdays, nights, and weekends as needed to meet business needs.

The position is associated with the titles Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager. Employment with RPM Living is contingent upon successful completion of a background check as required by applicable local and federal/state law. A valid driver’s license is preferred; candidates without one will be provided a liability waiver.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Proficiency with Microsoft Office Suite and project management.
• Ability to sit for extended periods, climb stairs, read documents and computer screens, hear and understand verbal communications, occasionally lift or carry items weighing up to 20 pounds, and operate a computer and other office equipment.
• Ability to work on site, spend time outdoors with exposure to the elements, and potentially work in confined spaces, at heights, and in hazardous areas.
• Flexible availability for weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
• Successful completion of a background check as required by applicable law.

Nice To Haves

• Background in accounting combined with customer service experience.
• Valid driver’s license.

Responsibilities

• Greet and professionally qualify prospects using guest cards in Lead Management Software.
• Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager’s approval; and follow up with applicants on their status.
• Show apartments, close leases, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed to support financial compliance and revenue optimization.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working on site at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Opportunities for professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and multiple Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED