Assistant Community Manager

RPM Living • Pearland, TX

4d • Onsite

About The Position

The Assistant Community Manager supports the operation of an apartment community by managing prospect interactions, applications, leasing, renewals, rent collections, and resident service. The role also contributes to resident satisfaction, property marketing, and the property’s social media presence. This position is based on site and requires a flexible schedule, including weekdays, nights, and weekends as business needs require.

The role is also associated with the titles Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Proficiency with Microsoft Office Suite and project management.
• Ability to read documents, computer screens, and data; hear and understand verbal communications in person, over the phone, or by computer; and operate a computer, keyboard, mouse, and other office equipment.
• Ability to work a flexible schedule, including weekdays, nights, and weekends as needed.
• Successful completion of a background check, as required by local and federal/state regulations.

Nice To Haves

• A background in accounting combined with customer service experience is preferred.
• A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

Responsibilities

• Greet and qualify prospects professionally using guest cards in lead management software, and assist them with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager’s approval; and follow up with applicants about their status.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed to support financial compliance and revenue optimization.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or equivalent systems as needed.
• Help maintain an active and effective social media presence for the property to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available to full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging (DEIB) initiatives and Employee Resource Groups (ERG).
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED