Assistant Community Manager

RPM Living • Odessa, TX

20d • Onsite

About The Position

The Assistant Community Manager supports the operation of an apartment community by assisting prospective residents, processing applications, managing leases and renewals, collecting rent, and addressing resident needs. The role also contributes to resident satisfaction, property marketing, and the community’s online visibility through communication and social media. The position is based onsite and requires a flexible schedule, including weekdays, nights, and weekends as needed.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Knowledge or experience with Microsoft Office Suite and project management.
• Ability to meet the physical requirements of the role, including sitting for extended periods, climbing stairs, reading documents and screens, hearing and understanding verbal communications, occasionally lifting or carrying items up to 20 pounds, and operating office equipment.
• Ability to work onsite and spend time outdoors exposed to the elements; work may also involve confined spaces, heights, and potentially hazardous areas.
• Flexible availability to work weekdays, nights, and weekends, including Saturdays and Sundays, as business needs require.

Nice To Haves

• Background in accounting combined with customer service experience.
• Valid driver’s license (preferred).

Responsibilities

• Greet and qualify prospective residents using guest cards in the Lead Management Software; assist with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager’s approval and follow up with applicants.
• Show apartments, help close leases, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rent collections, enforce lease terms, track fees, and initiate evictions when needed to support financial compliance and revenue optimization.
• Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues and promote satisfaction and retention.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Survey competing properties, conduct market research, implement outreach marketing, and update Radix or equivalent as needed.
• Help maintain an active and effective property social media presence to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED