Assistant Community Manager

Neighborly Ventures•Happy Valley, OR

5d•$20 - $27•Onsite

About The Position

Neighborly Communities is hiring an Assistant Community Manager for The Heights in Happy Valley. The role supports the Community Manager with daily property operations and provides high-quality customer service to current and prospective residents. Responsibilities include helping with financial and property operations, supporting leasing and maintenance staff, maintaining proficiency in relevant property-management platforms, understanding landlord-tenant and fair housing laws, leasing available units, and assisting with other operational tasks. The position reports directly to the Community Manager and has no supervisory responsibilities. Neighborly Communities describes its culture as centered on an outward mindset, accountability, growth, collaboration, excellence, honesty, and integrity. Its mission is to build an outward, disciplined, data-informed corporate culture that aligns property selection, development, construction, and management to deliver a best-in-class human experience in Oregon, Washington, and Utah multifamily markets.

Requirements

High school diploma or equivalent.
At least one year of property-management experience.
Fair Housing certification.
Ability to manage difficult or emotional situations using an outward mindset.
Excellent verbal and written communication skills.
Strong problem-solving, customer-service, organizational, and time-management abilities.
Ability and motivation to respond promptly to the Community Manager's needs and requests.
Working knowledge of Fair Housing Guidelines.
General understanding of Low-Income Fair Housing Guidelines if applying to an affordable property.
Commitment to integrity, professionalism, and confidentiality.
Proficiency in Microsoft Office Suite, property-management software, and Tenant Tech.
Ability to interact with others while emphasizing outward-mindset principles.

Nice To Haves

LIHTC Compliance certification or experience, preferred for work at an affordable housing property.

Responsibilities

Assist the Community Manager with administration, improvement, maintenance, and general operations of Neighborly Communities properties.
Understand and adhere to fair housing regulations.
Help resolve operational and residential issues involving residents, vendors, and others.
Provide exceptional customer service to residents and strive to exceed their expectations.
Maintain regular and reliable on-site or in-office attendance in accordance with the attendance policy.
Compile assigned reports in a timely manner, including performance standards, asset management, budget, and delinquency reports.
Work with the Community Manager and Accounting team on final accounting statements as assigned.
Follow operational policies and procedures for lease expirations and renewals, market surveys, census reports, applicant screenings, applications, resident-file audits, and move-in and move-out processes.
Participate in safety meetings with the Service Manager, if applicable.
Help create and coordinate resident-retention events.
Serve as a resource for office and maintenance team members.
Maintain expert-level proficiency in property-management platforms, including ResMan, Tenant Tech, Leonardo, and SharePoint.
Schedule, prepare, and conduct monthly 3A+ SAM meetings with the supervisor and report their outcomes to Human Resources.
Embrace the principles of the Outward Mindset.
Complete assigned training through GraceHill and other required classes or seminars, including Outward Mindset Gatherings and Outward Performance training.
Perform other related duties as assigned by management.