Assistant Community Manager

RPM Living • Schaumburg, IL

2d • $27 - $30 • Onsite

About The Position

The Assistant Community Manager supports day-to-day apartment community operations, including prospect engagement, leasing, renewals, rent collection, and resident satisfaction. The role also helps maintain property visibility through outreach marketing and social media, while ensuring that leasing and financial procedures are handled in accordance with company policies and Fair Housing requirements.

This is an onsite role that includes time outdoors and exposure to the elements. A flexible schedule is required, with weekday, night, and weekend hours—including Saturdays and Sundays—as needed. The position may also involve working in confined spaces, at heights, and in potentially hazardous areas. Compensation is $27–$30 per hour, plus bonus.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Microsoft Office Suite and project management skills.
• Ability to meet the stated physical requirements, including reading documents and computer screens, hearing verbal communications, operating office equipment, and occasionally carrying items weighing up to 20 pounds.
• Ability to work a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays.
• Employment is contingent upon successful completion of a background check as required by local, state, and federal regulations.

Nice To Haves

• A background in accounting combined with customer service experience is preferred.
• A valid driver’s license is preferred.

Responsibilities

• Greet and qualify prospects professionally, using guest cards in Lead Management Software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager’s approval; and follow up with applicants.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed to support financial compliance and revenue optimization.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
• Help maintain an active and effective social media presence for the property to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED