Assistant Community Manager

ORION REAL ESTATE SERVICES INC•Houston, TX

5d•Onsite

About The Position

The Assistant Community Manager supports the property by assisting the Community Manager with administration and supervision of overall property management, including financial and accounting matters. The position encompasses multifamily property leasing, marketing, and resident relations. The Assistant Community Manager may assume the Property Manager’s duties and authority in the supervisor’s absence and supervises the entire onsite staff during the Community Manager’s absence. Responsibilities include using the approved lease and credit reporting application; processing payments, delinquencies, late charges, notices, returned checks, evictions, final account statements, and collection files according to company policy and deadlines; and performing other duties as assigned. The role requires multifamily property management knowledge and experience, leasing, accounting, marketing, and customer service skills, and the ability to manage team members in the Community Manager’s absence.

Requirements

High school diploma or equivalent required.
Knowledge of multifamily property management and one year of experience in multifamily property management.
Background in multifamily leasing, accounting, marketing, and customer service, or a combination of accounting skills or education with customer service experience.
Supervisory skills sufficient to manage team members in the Community Manager’s absence.
Ability to read, write, and communicate effectively.
Ability to interact professionally with residents, vendors, contractors, and clients.
Mathematical skills.
Proficiency with office equipment, property management software, and Microsoft Office.
Basic knowledge of Fair Housing Laws, OSHA requirements, EEOC laws, and local, city, and state ordinances.

Nice To Haves

College degree preferred.
National Apartment Leasing Professional (NALP) certification preferred.
Certified Occupancy Specialist (COS) certification preferred.
Tax Credit Specialist (TCS) certification preferred.
Housing Quality Standards (HQS) knowledge or certification preferred.
Uniform Physical Condition Standards (UPCS) knowledge or certification preferred.
LIHTC training preferred.

Responsibilities

Assist the Community Manager with overall property management, including financial and accounting aspects.
Use the approved lease and credit reporting application.
Process payments in accordance with company policy.
Track late payments and apply late charges according to company policy.
Send late notices and inform the Property Manager in accordance with company policy.
Handle NSF or returned checks in accordance with company policy.
Follow up on delinquencies and complete collections by the established close-out date.
Process evictions and proceed through the judicial system in accordance with company policy.
Complete final account statements in accordance with company policy.
Send collection files to the appropriate agency within 30 days of move-out.
Assume the Property Manager’s duties and authority in the immediate supervisor’s absence, following company and property guidelines.
Perform functions related to multifamily property leasing, marketing, and resident relations.
Supervise the entire onsite staff during the Community Manager’s absence.
Perform other duties as assigned.