Assistant Community Manager

The Bainbridge Companies•Port Saint Lucie, FL

11d•$24 - $26

About The Position

The Assistant Community Manager is the second in command under the Community Manager and supports apartment leasing, resident services, property operations, and accounting. The role maintains resident files in OneSite, accounts for rent paid through the resident portal, handles delinquent accounts, reviews and approves Final Accounting Statements, prepares and delivers legal and formal documents, and assists with new-lease and lease-renewal turnover processes. The position is hourly, non-exempt, and eligible for overtime. It reports to the Community Manager and does not supervise staff, except that it may oversee property staff in the Community Manager’s absence. The role requires a high school education or equivalent, fluent English reading and writing, intermediate mathematical ability, and the ability to use on-site resident management software. At least two years of experience in residential property management or a related field is required. A college degree is a plus but not required. The position requires a valid driver’s license, current automobile insurance, and use of the employee’s own vehicle. The employee must be available to work any day of the week throughout the year, work scheduled hours consistently, work overtime when necessary and requested, serve on call as scheduled or necessary, and travel to company gatherings. Ongoing professional development and career apparel meeting company standards are required.

Requirements

High school education or equivalent required; a college degree is a plus but not required.
Ability to fluently read and write English.
Ability to accurately perform intermediate mathematical functions and use on-site resident management software.
At least two years of experience in residential property management or a related field.
Ability to work any of the seven days of the week, 52 weeks of the year, and consistently work scheduled hours.
Ability to work overtime when necessary and requested.
Ability to serve on call, as scheduled or as necessary.
Ability to travel to company gatherings in the local area or another state.
Valid driver’s license, current automobile insurance, and own vehicle required to fulfill job functions.
Excellent ability to manage and motivate others and communicate effectively with residents, prospects, co-workers, and vendors.
Excellent communication, administrative, organizational, time-management, prioritization, and customer-service skills.
Good understanding of basic accounting practices.
Knowledge of on-site maintenance requirements, including working with vendors and contractors.
Ability to close a sale.
Knowledge of state law regarding security deposits and other resident-related fees and charges.
Basic computer and Internet knowledge; intermediate knowledge of MS Word and Excel; proficiency with Outlook.
Ability to operate and understand personal computer functions and company-utilized software packages.
Commitment to ongoing professional development and career growth.
Must wear career apparel according to defined company standards.

Nice To Haves

A college degree.

Responsibilities

Show, lease, and move in prospective residents.
Maintain excellent customer-service relationships with residents, vendors, co-workers, and the community.
Stay current on market conditions, trends, and product knowledge in the community and competitive communities, and ensure leasing staff have the same knowledge.
Oversee and direct efforts to maximize rental income and occupancy through sales and marketing plans.
Adhere to standard operating procedures.
Assist with development, preparation, and administration of the community’s capital and operating budgets to help achieve financial goals.
Provide clerical and phone support.
Monitor timely receipt and reconciliation of rent collections and ensure landlord-tenant statutes are followed.
Review and approve Final Accounting Statements, ensuring they are timely and comply with state law and company standards, and that charges are accurate and supported by the Move Out Inspection Report.
Maintain a calendar of scheduled move-ins, ensure appointments are completed, and ensure apartments are inspected and meet established standards before move-in.
Prepare and deliver legal and formal notices in accordance with state law and company standards, including late notices, change-in-term notices, and lease violations.
Resolve resident complaints and direct pertinent issues and matters to the Property Manager.
Input cash receipts to the appropriate income accounts in OneSite and prepare and generate deposit-receipt lists and amounts in accordance with company standards.
Complete OneSite computer training and other OneSite processes in accordance with operational policies and procedures.
Initiate necessary evictions by preparing and forwarding paperwork for legal evictions or other proceedings, and follow proceedings through completion.
Conduct resident move-outs in accordance with state law and company standards.
Maintain OneSite account records and transactions, including NSF items, rent allowances, concessions, rent increases, and other approved debits and credits.
Prepare and distribute delinquency reports to the Property Manager to support timely rent collection.
Communicate effectively with owners, residents, vendors, and co-workers.
Help ensure customer complaints are handled promptly and appropriately.
Follow company standards for screening residency applicants.
Participate in planned resident activities.
Complete accounting Pre-Close and Month End Reports.
Enter invoices for payment when applicable.
Monitor and follow up on In House Collections and maintain accurate information in accordance with company standards.
Prepare monthly write-offs for the Property Manager’s approval.
Perform other tasks or duties assigned by the supervisor.