Assistant Community Manager

RPM Living • Tucson, AZ

5d • Onsite

About The Position

The Assistant Community Manager supports the operation of an apartment community by welcoming and qualifying prospective residents, assisting with applications and leases, managing renewals and move-outs, collecting rent, and helping enforce lease terms. The role also promotes resident satisfaction and retention, supports the property's marketing and social media presence, and completes leasing and resident paperwork in a timely manner. The position is based on site and requires a flexible schedule, including weekdays, nights, and weekends as needed.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Ability to use Microsoft Office Suite and Project Management tools.
• Ability to meet the position's physical requirements, including reading documents and screens, hearing and understanding verbal communications, operating office equipment, and occasionally lifting or carrying items weighing up to 20 pounds.
• Ability to work on site, spend time outdoors exposed to the elements, and potentially work in confined spaces, at heights, or in hazardous areas.
• Flexible schedule, including weekdays, nights, and weekends (including Saturdays and Sundays) as needed.
• Employment is contingent upon successful completion of a background check where required by local and federal or state law.

Nice To Haves

• Background in accounting combined with customer service.
• Valid driver's license.

Responsibilities

• Greet and professionally qualify prospects, recording information in the Lead Management Software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager's approval; and follow up with applicants.
• Show apartments, support lease closings, prepare apartments for move-ins, obtain residents' signatures on paperwork, and provide community orientation.
• Manage lease renewals and notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed.
• Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues and promote satisfaction and retention.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Survey competing properties, conduct outreach marketing, and update Radix or an equivalent system as needed.
• Help maintain an active and effective property social media presence to increase visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working on site at an apartment community.
• Comprehensive healthcare coverage available to full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, and health, wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED