Assistant Community Manager

RPM Living • Summerville, SC

2d • Onsite

About The Position

The Assistant Community Manager supports apartment community operations by greeting and qualifying prospects, assisting with applications and deposits, managing leases and renewals, collecting rent, and following eviction procedures. The role helps prepare apartments for move-ins, completes resident paperwork and orientation, and works to promote resident satisfaction and retention by responding to requests and resolving service issues. It also supports property visibility through market research, outreach marketing, and social media.

This is an on-site role that includes time outdoors and exposure to the elements. A flexible schedule is required, with weekday, night, and weekend hours, including Saturdays and Sundays, as needed to meet business needs. The position may involve confined spaces, heights, and potentially hazardous areas.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Knowledge of Microsoft Office Suite and project management.
• Ability to work a flexible schedule that may include weekdays, nights, and weekends, including Saturdays and Sundays, as needed.
• Ability to meet the physical and sensory requirements of the role, including reading documents and computer screens, communicating verbally in person and through phone or computer, and operating office equipment.

Nice To Haves

• A background in accounting combined with customer service is preferred.
• A valid driver's license is preferred.

Responsibilities

• Greet and qualify prospects professionally using guest cards in the Lead Management Software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager's approval; and follow up with applicants.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
• Help maintain an active and effective social media presence for the property to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, health and wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED