Assistant Community Manager - Spring District/The Briar

Brighthaven•Bellevue, WA

About The Position

The Assistant Community Manager assists with the Community Manager’s operational duties, including reporting, rent processing, leasing, marketing, and overseeing the community and associates in the Community Manager’s absence. The role calls for professionalism, positive engagement, and a strong focus on creating a welcoming community and a positive experience for residents and staff. The Assistant Community Manager builds relationships with residents, vendor partners, regulatory contacts, and social services partners, and works collaboratively to support the organization and community. They listen and respond professionally to resident and staff concerns, drawing on organizational resources when needed. The position supports resident relations, customer service, property finances, leasing, compliance, and staff leadership. It also requires following company procedures, Fair Housing requirements, the Americans with Disabilities Act, and other laws pertaining to the apartment industry. This is an essential-staff role requiring attendance at work and adherence to safety and business protocols.

Requirements

At least 2 years of experience as an Assistant Community Manager.
Knowledge of LIHTC/Tax Credit programs.
Excellent communication skills and strong dedication to customer service.
A solid track record of bookkeeping and rent collection.
Thorough understanding of landlord/tenant law.
Strong understanding of Fair Housing laws.
Superior interpersonal skills, including the ability to work with diverse personalities; tact; maturity; and flexibility.
Resourcefulness and organization.
Solid computer knowledge, including Windows, Word, Excel, internet, and email.
Working knowledge of Yardi Voyager Property Management software.
Professional attitude and appearance, active listening, and the ability to address resident and staff concerns.
Ability to meet the physical demands and working conditions described, including frequent sitting and walking, repetitive computer and phone use, and occasional squatting, bending, twisting, pushing, and pulling.

Responsibilities

Provide A+ customer service and promote resident satisfaction and retention by responding to complaints, questions, and requests promptly and resolving service issues.
Serve as a resource for residents regarding community living and timely rent payments.
Organize and execute resident appreciation and retention events.
Maintain a secure, confidential file for each resident.
Answer phones, greet walk-ins, handle foot traffic, and assist with leasing duties, including touring prospective residents.
Collect, post, and deposit rents, security deposits, and other community income.
Review resident files and ledger records for unpaid balances and late fees; communicate with residents, pursue delinquencies, and enforce lease agreements.
Assist with monthly projection reporting; inspect vacancies, make-ready apartments, and models.
Inspect the property for policy violations, needed repairs, and landscaping conditions.
Meet regularly with the Community Manager and Regional Manager to discuss community performance.
Oversee property operations and staff in the Community Manager’s absence.
Support Leasing Consultants and ensure Fair Housing guidelines are followed.
Manage compliance file maintenance under the direction of the Compliance department and Community Manager, where applicable.
Follow company policies and procedures, Fair Housing requirements, the Americans with Disabilities Act, and other applicable apartment-industry laws.
Follow established eviction procedures, including proper notice requirements, and represent the property in court hearings and eviction proceedings as required.
Perform other duties as assigned by the Community Manager.