Assistant Community Manager - Spring District/The Briar

Avanath•Bellevue, WA

About The Position

The Assistant Community Manager supports the Community Manager in the operational duties of the community, including reporting, rent processing, leasing, marketing, and overseeing the community and associates when the Community Manager is absent. The role calls for professionalism, positive engagement, strong resident and staff relationships, and a collaborative approach with vendor partners, regulatory contacts, and social services partners. The Assistant Community Manager responds to concerns with an open, professional attitude, uses organizational support resources as appropriate, and helps residents and staff feel heard and valued. The position covers resident relations and customer service, property finances and collections, leasing support, property inspections, compliance, and staff leadership. It also requires adherence to company procedures and applicable laws, including Fair Housing and the Americans with Disabilities Act. This is an essential-staff position requiring compliance with safety and business protocols.

Requirements

At least 2 years of experience as an Assistant Community Manager.
Knowledge of the LIHTC/Tax Credit Program.
Excellent communication skills and strong dedication to customer service.
A solid track record of bookkeeping and rent collection.
Thorough understanding of landlord/tenant law.
Strong understanding of Fair Housing laws.
Superior interpersonal skills, including the ability to work with diverse personalities; tact, maturity, and flexibility.
Resourcefulness and organization.
Computer proficiency, including Windows, Word, Excel, internet, and email.
Working knowledge of Yardi Voyager property management software.
Ability to meet the physical and working-condition requirements of the role, including frequent sitting and walking and repetitive computer, keyboard, mouse, and phone use.

Responsibilities

Provide consistently excellent customer service and promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and resolving service issues.
Serve as a resource for residents on matters affecting their community-living experience and ability to make timely rent payments.
Organize and execute resident appreciation and retention events; maintain a secure, confidential file for each resident.
Answer phones, greet walk-in visitors, handle foot traffic, and assist with leasing duties, including touring prospective residents.
Handle property funds; collect, post, and deposit rents, security deposits, and other community income.
Review resident files and ledger records for unpaid balances and late fees, communicate with residents about outstanding balances, pursue delinquencies, and enforce lease agreements.
Assist with monthly projection reporting; inspect vacancies, make-ready apartments, and models; and inspect the property for policy violations, repairs, and landscaping needs.
Meet regularly with the Community Manager and Regional Manager to discuss community performance and perform other duties assigned by the Community Manager.
Maintain a professional appearance and attitude and oversee property operations and staff when the Community Manager is absent.
Support Leasing Consultants and ensure Fair Housing guidelines are followed.
Under the direction of the Compliance department and Community Manager, manage compliance file maintenance where applicable.
Conduct business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, and other applicable apartment-industry laws.
Follow established eviction procedures, including proper notice requirements, evictions, and representing the property in court hearings and eviction proceedings as required.