Assistant Community Manager - Sorrel

Thrive Communities•Kirkland, WA

18d•Onsite

About The Position

The Assistant Community Manager supports the operation of Sorrel Apartments through resident relations, leasing and marketing, income collection, accounts payable, and administrative work. The role helps maintain accurate resident and property records, supports month-end accounting procedures, promotes resident satisfaction and retention, and assists with leasing and property operations as needed. The position is 100% in person and is scheduled Tuesday through Saturday, 9 a.m. to 6 p.m.

Requirements

At least 2 years of experience in property management or equivalent experience, including leasing, sales or closing, and customer service.
Highly detail-oriented, with the ability to provide accurate and timely reports and information.
Comfort working in a fast-paced, customer-service-oriented environment.
Strong understanding of industry terminology.
Ability to interpret tenant file information and complex documents, including regulatory agreements and program regulations.
Ability to de-escalate conflict and remain calm and courteous.
Kind, thorough, and clear communication with residents, vendors, subordinates, home office departments, ownership, and leadership.
Respect and understanding of diverse cultural and socioeconomic backgrounds; ability to communicate effectively, build trust, and address community challenges with cultural awareness and equity.
Ability to work under pressure and meet competing deadlines.
Ability to receive and follow supervisor instructions and feedback, learn, and grow with a positive outlook.
Strong problem-solving skills.
Professional and pleasant interactions with coworkers, supervisors, guests, and the public.
Strong time management, organization, and prioritization skills.
Strong focus on resident satisfaction and retention.
Ability to read, write, speak, and comprehend English using correct grammar and punctuation.
Ability to work fully in person at supported sites.
Ability to stand, walk, or sit as needed; walk sites and units, including stairs, uneven surfaces, or construction zones; and remain onsite to greet guests, handle operations, and provide tours.
Ability to sit for prolonged periods at a desk and work on a computer.
Ability to occasionally bend, stoop, squat, climb stairs, push or pull, and reach above shoulder level; lift frequently up to 25 pounds and occasionally 25 to 40 pounds.
Ability to work indoors and outdoors in all weather conditions.
Ability to communicate effectively in person, by phone, and through virtual platforms.

Nice To Haves

Experience with Yardi/CRM.
On-site accounts payable experience or prior experience reviewing, paying, or entering invoices.

Responsibilities

Maintain accurate resident records and issue appropriate notices when necessary.
Deposit receipts before the bank closes each day.
Oversee invoice management and timely payment; reconcile property credit card activity when applicable and in accordance with company policies and deadlines.
Assist with month-end procedures, including deposit accounting, variances, expiring leases, write-off registers, receivable aging, security deposit activity, and gross potential rent.
Foster a sense of community and maintain positive customer relations.
Physically inspect the property while on site, pick up litter, and report service needs to maintenance staff.
Inspect move-outs and vacant units when requested.
Maintain knowledge of leasing and resident retention practices.
Ensure appropriate content and frequency of advertisements on Craigslist, Weblisters, and other listing services.
Greet prospective residents, show the community, and perform leasing duties as needed.
Respond to phone calls and email communications in a timely manner.
Monitor local market conditions and trends and contribute ideas for marketing and improving resident satisfaction.
Maintain an appropriate lease closing ratio for the property and submarket.
Update required reports, including move-out notices and activity, on a daily basis.
Organize and file reports, leases, and other applicable paperwork.
Proofread lease paperwork and process move-ins and move-outs.
Process security deposit move-out reports.
Accept resident service requests and route them to maintenance for prompt processing; follow up with residents when work is completed as appropriate.
Perform additional duties assigned by the Community Manager or Regional Manager.

Benefits

34 paid days off per year, including PTO, paid holidays, a paid personal day, a paid day of service, and a paid birthday.
Employer-matched 401(k) retirement plan.
Discretionary bonus potential.
Eligibility for earned leasing and renewal commissions.
Medical, dental, and vision insurance with $0 premium, effective the first of the month following the start date.
Fully covered long-term disability insurance.
Fully covered life insurance policy with supplemental life insurance options.
24/7 Everyday Assistance Program (EAP).
Voluntary critical illness, accident, hospital indemnity, and short-term disability insurance.
Pet insurance discounts.
Parking and transit commuter benefits.
Annual professional development reimbursement.
Training opportunities and career progression and growth plans.
Company-wide parties and events.