Assistant Community Manager

ML Property Group LLC•Gastonia, NC

5d•$21 - $23

About The Position

The Assistant Community Manager is responsible for leasing apartments, retaining residents, marketing the property, and handling administrative and financial responsibilities. The role oversees the property in the Community Manager’s absence and is designed to prepare the individual for a Community Manager position. As the employee gains and applies knowledge of property management and demonstrates maturity and sound judgment, they may take on greater responsibilities. The Assistant Community Manager is also a role model to peers. The position supports daily property operations, including leasing and resident services, property inspections and readiness, application and lease-file processing, move-ins and move-outs, marketing, financial reporting, staff development, and owner relations. The role may include cleaning apartments and common areas, handling trash and operating a trash compactor, and representing the property in eviction proceedings as required. The work environment includes offices, meeting and training rooms, residences, and commercial vehicles. Occasional exposure to dirty or hazardous conditions may occur when inspecting vacated units. Candidates must pass a drug screen and an extensive background check.

Requirements

High school degree required.
Four years of prior experience in property management or a related industry.
Basic understanding of landlord/tenant laws and their application.
Familiarity with GAA Lease and Addendums, Fair Housing/ADA regulations and their application, and OSHA and EPA requirements for the property management industry.
Computer software experience including MS Word, MS Excel, Google Suite, and Entrata; basic typing skills and computer knowledge.
Use of the company’s payroll system is required.
Valid driver’s license and current automobile insurance; must furnish reliable personal transportation.
Ability to pass a drug screen and extensive background check.

Nice To Haves

College education preferred.
Prior HRIS experience is a plus.
CPM or ARM designation preferred.
Ability to earn future designations as required by industry standards.

Responsibilities

Perform apartment leasing tasks, including generating traffic, responding to telephone and internet inquiries, greeting and touring prospective residents, qualifying prospects, and obtaining rental applications and deposits.
Inspect the office, model units, compactor, vacant units, and amenity areas daily for cleanliness.
Process rental applications, obtain required documents, schedule move-ins, prepare lease documents, and maintain lease files according to policy and procedure.
Record traffic from all sources daily and convert at least 30% of total traffic to leases.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits and cancellation fees, and completing dispositions according to established procedures and legal requirements.
Follow company eviction procedures, including proper notices, evictions, and representation of the property at court hearings and eviction proceedings as required.
Support marketing efforts by tracking traffic, reviewing advertisements, and developing potential marketing leads.
Pick up trash, operate the trash compactor when necessary, carry cleaning supplies or a vacuum to apartment homes, and clean apartments to resident-ready standards.
Communicate with residents verbally and in writing using proper grammar and spelling.
Coordinate, set up, attend, and clean up after resident functions.
Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
Review monthly financial reports and supporting data with the Community Director.
Calculate daily rent, pro-rata charges, late fees, and percentages.
Help train and develop leasing staff and act as a liaison between departments and the Property Manager.
Act as Property Manager in the Property Manager’s absence.
Conduct assigned analyses and property reports, identify trends, and recommend improvements.
Assist in managing client and owner relationships by meeting with owners, conducting property tours, providing property-performance updates, and responding to owner requests.
Perform additional duties as assigned.