Assistant Community Manager - Olivine

Greystar Management Services•Phoenix, AZ

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational facets of the community. The role handles accounting and bookkeeping, monthly close-out and financial reports, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and use of property management software to record and report on community finances. The position also supports resident relations and retention, lease enforcement, move-outs, evictions, owner communications, and, as needed, leasing and marketing. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor and helps coordinate daily operations in accordance with company policies and procedures. Team members work in an office environment and may frequently be exposed to outdoor elements. The job may involve accessing all areas of the property and amenities, lifting or maneuvering weights, and local travel for deposits, training, or other work needs. Rare or occasional travel may be required for meetings or training.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Experience demonstrating community management, sales, marketing, and customer service capabilities sufficient to assist with daily apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold all licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Operate property management software and enter transactions accurately; complete updates and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, collect delinquencies, and enforce leases to maximize revenue.
Review vendor, contractor, and service-provider invoices; reconcile work or purchases; obtain Community Manager approval; code charges; and coordinate communications among vendors, accounting, and clients or owners.
Follow company eviction procedures and notice requirements, evict residents, and represent the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposits and cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues and support resident satisfaction and retention.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing community operations in compliance with company policies and procedures.
Assist with client and owner relationships by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
As needed, support leasing and marketing by greeting prospects, completing Guest Cards, showing apartments and models, obtaining lease deposits, and helping applicants complete rental applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.