Assistant Community Manager - Olivine

Greystar•Phoenix, AZ

9d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the community’s financial and operational activities. The role performs accounting and bookkeeping tasks, prepares monthly close-out and financial reports, processes invoices, collects rent and other payments, makes bank deposits, handles resident move-out dispositions and account reconciliations, and uses property management software to record and report financial activity. The position also helps enforce lease terms and collect outstanding balances, supports resident satisfaction and retention, and may oversee on-site operations when the Community Manager is absent. It may assist with leasing and marketing, and includes communication with vendors, owners, residents, and prospective residents. The job is based in an office and on the property, with exposure to outdoor conditions and routine local travel; occasional travel may also be required.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Experience demonstrating the ability to assist with day-to-day apartment community operations, resolve customer issues, prepare financial records and reports, support sales revenue, and coordinate a team’s work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Required licenses and/or certifications as mandated by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Operate property management software, enter required information accurately, and complete updates and backups to preserve system integrity.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, pursue delinquencies, and enforce lease terms.
Review vendor, contractor, and service-provider invoices; reconcile charges against work performed or products purchased; obtain manager approval; code charges; and coordinate communications with relevant parties.
Follow established eviction procedures and notice requirements, and represent the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and cancellation fees, and completing dispositions in accordance with procedures and legal requirements.
Respond to resident complaints, questions, and requests promptly and take appropriate action to resolve service issues and promote satisfaction and retention.
Act as the on-site supervisor when the Community Manager is absent, organizing and delegating work, coordinating maintenance and make-ready tasks, and managing operations in accordance with company policies and practices.
Assist with the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to owner requests.
May support leasing and marketing by greeting prospective residents, completing Guest Cards, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
For California properties, review completed move-in files before submitting them to the Community Manager for review and approval.
Make local trips as needed for bank deposits, training, or other job responsibilities; occasional travel may be required for meetings or training.

Benefits

Competitive medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is available at no cost.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.