Assistant Community Manager

HENSSLER PROPERTY MANAGEMENT•Mobile, AL

9d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in all aspects of managing the assigned community, with the goals of maximizing occupancy and property values. The role is trained to assume the Community Manager’s duties in their absence and reports to the Community Manager. Responsibilities span financial operations, personnel support, administration, resident relations, maintenance coordination, marketing and leasing, and safety.

Requirements

Reliable transportation, as the position requires travel to conduct site visits at assigned communities.
Basic knowledge of multifamily community management and Fair Housing regulations.
At least 2 years of onsite community management experience.
Strong organizational skills.
Strong technical skills, including Microsoft Word and Excel.

Nice To Haves

Experience with Yardi.

Responsibilities

Assist with rent collection and timely posting, daily bank deposits, and recording deposits in Yardi.
Assist with evictions, utility cut-offs, and landlord liens related to delinquent rent.
Assist with new employee orientation and advise on-site staff about employee procedures and guidelines.
Maintain confidentiality of employee information.
Ensure lease files are complete and leases are properly executed.
Assist in creating weekly staff and opening schedules and maintain the condition of the office and model apartments.
Conduct business in accordance with company policies and procedures.
Maintain positive resident communications and customer service; address resident complaints and issues.
Greet prospective tenants and explain available units and property amenities.
Respond to tenant questions and complaints in a timely manner.
Walk and inspect the property regularly and verify the condition of vacant apartments.
Perform a quarterly night audit.
Update the vacancy-status board daily and coordinate with service staff to ensure apartments are reconditioned promptly after move-out.
Monitor and schedule service activities.
Stay aware of market, industry, and neighborhood conditions.
Show the property to prospective residents, handle incoming prospect calls, and complete the appropriate paperwork.
Review rental applications and approve or reject prospective residents.
Complete semi-annual property inspections and safety meetings and provide applicable reports to HR.
Report workers’ compensation claims to HR immediately by completing an incident report.
Perform additional duties or tasks assigned by the Community Manager.