ASSISTANT COMMUNITY MANAGER - Borda/Venson
About The Position
The Assistant Community Manager works under the direct supervision of the Community Manager and acts as the property's administrative assistant. The role requires understanding company policies and procedures and helping the Community Manager implement them at the property. The Assistant Community Manager handles, classifies, and records numerical data to maintain complete financial records while supporting leasing, marketing, and resident relations. The role calls for excellent attendance and communication skills, the ability to build lasting business relationships, and professionalism. The position may also require performing other duties requested by a supervisor.
Requirements
- High school diploma or equivalent.
- Minimum of one year of property management experience preferred.
- Ability to work a flexible schedule, including evenings and weekends.
- Ability to work under multiple time constraints.
- Computer literacy.
- Excellent customer service skills.
- Strong written and oral communication skills.
- Ability to access all areas of property grounds and structures, including multilevel structures, with or without an elevator.
- Ability to work with a computer for a minimum of seven hours daily, either standing or sitting.
- Ability to communicate effectively with applicants, residents, vendors, and supervisors by email, phone, or in person.
- Government-issued state ID, or a valid driver's license if required by management based on location, property, or business needs.
Nice To Haves
- Proficiency in One Site.
- Experience in affordable housing, Tax Credit, HUD, and/or Rural Development.
Responsibilities
- Create a positive, welcoming, and supportive environment for residents, visitors, and community associates.
- Assist the Community Manager in attracting, screening, and selecting prospective residents in accordance with applicable laws, regulations, and Resident Selection Criteria.
- Maintain awareness of market conditions affecting leasing and operations.
- Assist in developing and executing marketing and advertising campaigns for apartment leasing.
- Assist with developing and implementing resident services programming.
- Maintain rent collection procedures, including following up on delinquent accounts.
- Deliver rent deposits to the bank and submit related documentation.
- Assist with security deposit administration, including inspecting units, determining resident balances or refunds, preparing disposition letters, and processing returns.
- Maintain familiarity with accounts payable procedures and requirements.
- Assist in preparing the annual operating budget and work with the Community Manager to maintain budgetary guidelines.
- Assist in monitoring landlord-tenant relations and mediate disputes when necessary.
- Use maintenance software to enter and track service requests and regularly review maintenance reports.
- Inspect apartments for move-in condition and turnover status.
- Inspect property grounds, offices, community rooms, and amenities to ensure they are clean and maintained.
- Verify contractors and vendors have Vendor Compliance approval before work begins and monitor approved work.
- Perform all functions of a Leasing Consultant.
- Travel as needed to conduct property business.
- Step in as acting Community Manager if needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
