LEASING CONSULTANT - Borda/Venson

Royal American Companies•Memphis, TN

5d•$20 - $20•Onsite

About The Position

The Leasing Consultant works under the direct supervision of the Community Manager and/or Assistant Manager. The role assists with developing and implementing advertising, special promotions, resident services programming, and marketing, and is responsible for leasing the property. The Leasing Consultant establishes and maintains relationships with prospective and current residents and is expected to demonstrate excellent attendance, communication, professionalism, and the ability to build lasting business relationships. The position includes resident and prospect interactions, leasing and renewal activities, property administration, and support for day-to-day operations. The employee may be asked to perform additional duties at a supervisor’s request, including housekeeping duties as needed.

Requirements

High school diploma or equivalent.
Excellent attendance and communication skills.
Excellent customer service skills.
Strong written and oral communication skills; ability to communicate verbally and in writing and read in English.
Professional work ethic and appearance.
Ability to work a flexible schedule, including evenings and weekends.
Ability to travel for property business.
Must have a government-issued state ID, or a valid driver’s license if required by Management based on location, property, or business needs.
Ability to access all areas of the property grounds and structures, including multilevel structures, with or without an elevator.
Ability to work with a computer for a minimum of seven hours daily, either standing or sitting.

Nice To Haves

Proficiency in One Site preferred.
At least one year of property management experience preferred.
Experience in affordable housing, Tax Credit, HUD, and/or Rural Development preferred.

Responsibilities

Create a positive, welcoming, and supportive environment for residents, visitors, and community associates.
Assist with developing and implementing resident services programming, advertising, and special promotions.
Use the maintenance software program to enter and track service requests.
Assist in attracting, screening, and selecting prospective residents in accordance with applicable federal, state, and governing program laws and regulations and established Resident Selection Criteria.
Prepare market surveys and traffic reports.
Handle the lease renewal process and prepare lease packages.
Determine the needs of prospective residents and lease the property.
Collect late rents and other monies due to the property.
Assist with move-in and move-out processes.
Answer the telephone and greet prospective and current residents pleasantly and positively.
Respond to calls from the corporate office and calls related to property operations.
Contact guests by phone and/or email within 24 hours or less of their initial visit and send thank-you cards afterward.
Travel as needed to conduct property business.
In the absence of the Community Manager or Assistant Community Manager, assist with emergencies, log resident service requests, and inspect vacant apartments.
Provide a welcoming office environment, open the model apartment for tours, and complete daily inspections of the tour route and model for appropriate curb appeal.
Communicate with applicants, residents, vendors, and supervisors by email, phone, or in person regarding day-to-day property operations.
Perform housekeeping duties as needed and other duties requested by a supervisor.