Assistant Community Manager

Westminster Management•Arbutus, MD

12d

About The Position

The Assistant Community Manager helps create thriving communities and exceptional experiences for residents, guests, tenants, and teams. This role welcomes and tours prospective residents, supports leasing and renewals, markets the property, manages tenant accounts and collections, and assists with compliance and move-in readiness. The position supports the Property Manager and steps in when needed in a fast-paced, collaborative environment.

Requirements

At least 2 years of property management or collections experience.
Proficiency with Microsoft Office, collaboration tools such as Teams and Zoom, and property management software.
Strong attention to detail and results orientation, with an aptitude for collections and follow-up.
Strong communication, problem-solving, and multitasking skills.
Ability to perform physical tasks such as walking stairs and managing site visits.

Nice To Haves

Experience with Yardi property management software is preferred.

Responsibilities

Welcome prospective residents and provide personalized property tours.
Understand prospects’ housing and community preferences, guide them through applications, and support conversion to residents.
Promote properties through social media, local events, and marketing campaigns.
Manage tenant accounts, collect rent, process payments, and address delinquencies through proactive communication.
Generate financial reports to track outstanding balances and identify delinquent accounts.
Respond to tenant inquiries, conduct tours, and assist with leasing and lease renewals to maximize occupancy.
Work closely with the team and support the Property Manager, stepping in for the Property Manager when needed.
Ensure apartments are move-in ready and manage compliance tasks.
Comply with company policies, lease agreements, and relevant regulations.