Assistant Community Manager

RPM Living • Hollymead, VA

2d • Onsite

About The Position

The Assistant Community Manager supports the operation and visibility of an apartment community. The role greets and qualifies prospects, assists with applications and deposits, manages leases and renewals, oversees rent collections and evictions, and promotes resident satisfaction through responsive communication and service. The position also supports marketing efforts, including competitor research and social media engagement.

This is an on-site role that includes time outdoors and exposure to the elements. Work may also take place in confined spaces, at heights, or in potentially hazardous areas. A flexible schedule is required, with weekday, evening, and weekend hours, including Saturdays and Sundays, as business needs dictate. The job title is also associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Knowledge of Microsoft Office Suite and project management.
• Ability to meet the listed physical requirements, including reading documents and screens, communicating verbally, operating office equipment, and occasionally lifting or carrying items weighing up to 20 pounds.
• Ability to work a flexible schedule that includes weekdays, nights, and weekends as needed.

Nice To Haves

• A background in accounting combined with customer service is preferred.
• A valid driver’s license is preferred; candidates without one will be provided a liability waiver.

Responsibilities

• Greet and qualify prospects using guest cards in the lead management software, and assist them with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications to the Community Manager for approval; and follow up with applicants.
• Show apartments, support the leasing process, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and keep property management software updated with move-in, move-out, and renewal data.
• Manage rent collections, enforce lease terms, track fees, and initiate evictions when needed.
• Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues and support resident satisfaction and retention.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or an equivalent system as needed.
• Assist in maintaining an active and effective property social media presence to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available to full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and multiple Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounted perks, including Costco membership, movie tickets, and health, wellness, entertainment, and travel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED