Assistant Community Manager

Cascade Management•Vancouver, WA

1d•Onsite

About The Position

The Assistant Community Manager assists the Community Manager with coordinating business operations at HUD/RD or Tax Credit properties, providing eligible individuals with unfurnished housing in multifamily dwellings. The role supports property operations, resident eligibility and records, financial processes, regulatory compliance, occupancy, and positive relationships among tenants, employees, owners, and the local community. Team members are expected to uphold Cascade Management’s Service Model: Friendly, Helpful, Knowledgeable, Respectful, and Responsive.

Requirements

High school diploma or GED and one year of related experience and/or training, or an equivalent combination of education and experience.
Valid driver’s license and insurance required.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to perform arithmetic calculations using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and interpret bar graphs.
Ability to solve practical problems and interpret written, oral, diagrammed, or scheduled instructions in situations with limited standardization.
Ability to meet the physical demands of the role, including frequent lifting or moving of up to 10 pounds.

Responsibilities

Assist the Community Manager in overseeing property operations and maintaining high occupancy through outreach and advertising in accordance with the Affirmative Fair Housing Marketing Plan.
Complete and submit weekly reports on time and maintain neat, legible records.
Implement company policies as specified in the MPM.
Ensure compliance with applicable federal and state regulations and ensure required grievance, fair housing, justice, and labor posters are displayed.
Notify residents of Rental Assistance when assigned by the corporate office.
Transfer over- or under-housed residents to appropriately sized units.
Show apartments, accept applications, screen applicants, verify and certify resident income at initial, interim, and annual recertification, complete move-in sheets, and ensure utilities are transferred.
Explain rental agreements and residency policies to residents.
Handle resident evictions and prepare and serve appropriate notices.
Maintain waiting-list files for eligible applicants and files for removed or rejected applicants.
Collect rent, maintain petty cash, account for and deposit collected funds promptly, log and collect late, NSF, and other charges, and deliver rent increase notices.
File and maintain resident records and keep forms and postage adequately stocked.
Prepare budget recommendations and submit them to the Community Manager for review during the annual budget process.
Promote harmonious relationships among tenants, employees, owners, and the local community.
Enforce house rules in accordance with company policies and procedures, maintain a pleasant and helpful manner, and know the names and apartment numbers of residents and the number of adults and children in the complex.
Recommend improvements to company policies, procedures, and practices.
Maintain regular and reliable attendance during scheduled hours.
Travel as required for in-person classes and annual education conferences.
Perform other duties as required.