Assistant Community Manager

RPM Living•Schaumburg, IL

1d•Onsite

About The Position

The Assistant Community Manager supports the operation and visibility of an apartment community. The role greets and qualifies prospective residents, assists with applications and leases, manages renewals, move-ins and move-outs, collects rent, and responds to resident concerns. It also supports marketing and resident engagement through market research, outreach, and social media. The position is based on site and requires a flexible schedule that may include weekdays, nights, and weekends as needed. The role is also associated with the titles Assistant Manager, Assistant Property Manager, and Assistant Business Manager. Employment is contingent on successfully completing a background check as required by applicable local, state, and federal regulations. A valid driver’s license is preferred; candidates without one will be provided a liability waiver.

Requirements

High school diploma or GED.
At least one year of experience in customer service or apartment leasing.
Proficiency with Microsoft Office Suite and project management.
A flexible schedule, including weekdays, nights, and weekends as needed.
Ability to sit for extended periods while working at a desk.
Ability to climb stairs.
Ability to read documents, computer screens, and data.
Ability to hear and understand verbal communications in person and over the phone or computer.
Ability to occasionally lift or carry items such as files or office supplies weighing up to 20 pounds.
Ability to operate a computer, keyboard, mouse, and other office equipment.

Nice To Haves

Background in accounting combined with customer service experience.
A valid driver’s license.

Responsibilities

Greet and qualify prospects professionally using guest cards in Lead Management Software.
Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager’s approval; and follow up with applicants about their status.
Show apartments, prepare them for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
Manage lease renewals, send renewal notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or equivalent systems as needed.
Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement.
Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

Weekly pay for associates working onsite at an apartment community.
Comprehensive healthcare coverage available for full-time, regular associates.
Employer-paid employee assistance, mental health, and wellness programs.
Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
401(k) with company match.
Professional development, career growth, and role-based learning plans.
Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
Paid time off, floating holidays, and volunteer days.
Discounts on Costco memberships, movie tickets, health and wellness, entertainment, and travel.
Bonus.