Assistant Community Manager - Selene at Sayebrook

Greystar Management Services•Myrtle Beach, SC

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of the community. Responsibilities include accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and payment collection, bank deposits, dispositions, account reconciliations, and recording and tracking financial activity in property management software. This position is at a 324-unit garden-style community in the lease-up stage. The role also supports resident satisfaction and retention, lease enforcement and collections, vendor coordination, owner relations, and leasing and marketing efforts. In the Community Manager’s absence, the Assistant Community Manager acts as the on-site supervisor and helps manage daily operations in compliance with company policies and procedures. The work takes place in an office and across the property, with routine local travel and occasional travel possible.

Requirements

At least 1–3 years of relevant experience in residence life and/or property management.
Experience demonstrating the ability to assist with day-to-day apartment community operations, resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property management software to enter transactions accurately and complete updates and backups that protect system integrity.
Review resident files and accounting records for unpaid balances and late fees, communicate with residents, collect delinquencies, and enforce lease terms.
Review vendor, contractor, and service-provider invoices; reconcile billed work or purchases; obtain Community Manager approval; code charges; and coordinate related communications.
Follow established eviction procedures, including notice requirements, resident evictions, and representing the community in court hearings and proceedings as required.
Process resident move-outs by reviewing lease and notice terms, applying applicable deposit and lease-cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests, and take appropriate action to resolve service issues.
Serve as on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
Support the client/owner relationship by meeting with owners, conducting community tours, sharing performance updates, and responding to requests.
Assist with leasing and marketing by greeting prospects, gathering information using Guest Cards, showing apartments and models, obtaining lease deposits, and helping with applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The position may be eligible for weekly, monthly, and/or quarterly bonus programs.